Hello there, SunnyH.

The Payee and Account/Category are fields that require details to be entered. You can add this needed information first so you'll be able to Save and close. Also, you can open two tabs and log in to QuickBooks Online to compare the duplicates while the option to compare them within the Banking page is unavailable. 

If there is an unexpected behavior within the browser, you can try logging in to your QuickBooks Online account using a private browser and review the receipts from there. If you're able to manage them as expected, you can switch back to the main browser and clear the cache. Other browsers can also help you isolate unusual responses within our system. For troubleshooting the QuickBooks Online app, you can use this page: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

Let me know if you have other questions. Take care!