Hi Nic,

I would also prefer to receive a payment to the correct account to save time. Let me take you to the team that has the tools to check this for you.

Please contact our QuickBooks Online Support using these steps:
 

1. Click on Help and select Contact Us at the bottom.
2. In the box, enter something like customer payments are routed to the wrong account.
3. Click Let's talk.
4. Select Start a chat.
    

If you have other concerns, feel free to go back this thread. The Community team is always here to lend a hand.