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Accept credit card payments in QuickBooks Online.Explore QuickBooks Payments

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Replying to:
Kevin_C
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Thanks for sharing the details of your concern, @Hunter501. I'm here to make sure you can avoid getting duplicate transactions while receiving your invoice payments in QuickBooks Online (QBO).

 

If you have synced your QBO account with the PayPal app, then it may be the reason why it's getting doubled. To fix this, we can omit the duplicate transactions manually. Here's how: 

 

  1. Go to the Accounting menu and select the Chart of Accounts tab.
  2. Find the account register in question. 
  3. Select View register from the Action column.
    Chart of Accounts.PNG
  4. Click the duplicate transaction then select the Delete button.
  5. Choose Yes in the confirmation window.
    COA del.PNG

 

If you have linked your PayPal bank feeds account to QBO, instead of adding the transaction, you'll have to match the downloaded transaction to the posted payment from PayPal.


exclude4.PNG

 

Additionally, I encourage you to reconcile your accounts every month. This way, you can effectively manage your income and expenses and detect any possible errors accordingly. For the detailed steps, you can refer to this article: Learn the reconcile workflow in QuickBooks.

 

Let me know if you need further assistance with handling your invoice payments in QBO. I’ll be delighted to assist you. Have a great day ahead!

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