Let me help get rid of the error code, TraderJack.
There are a few things to check when we come across this message. You can start by verifying if the VAT registration number is entered correctly within the settings.
The information is formatted in numbers without spaces or letters. To check this, here are the steps:
- Go to Taxes from the left menu.
- Click Edit VAT, then Edit settings.
If this is correct and you're still getting an error, make sure there's only one VAT agency on your settings. This will trigger the error. You can turn off the VAT code under the other agency.
Here's how:
- Go back to Taxes, then go to the VAT tab.
- Click Edit VAT.
- Select Edit rates.
- Choose the codes from the incorrect agency, then turn it off.
- Click Yes to confirm.
- Once done, you can connect MTD in QuickBooks.
If you're still getting the error, you can clear the browser's cache and cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.
If the same issue persists, I recommend contacting our QuickBooks Online Team. They can escalate what's causing the error when you connect to MTD.
Let me know how this goes by leaving a comment below. I'll be right here whenever you need additional help.
