Thank you for the details, userinfo40
 

I would recommend contacting our Support Team about this matter so that they can do a screen-sharing session and trace your transactions.
 

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe the concern and click Continue.
4. Choose Start a chat or Get a callback.

You can always go back to this thread if you have another concern.