Provide Payments account documents

Learn why Intuit's Payments team might request documents from you.

Il peut arriver que nous ayons besoin que vous nous fournissiez d’autres renseignements ou que nous remarquions des activités imprévues sur votre compte. Intuit vous demandera des pièces justificatives dans les cas suivants :

L’examen de votre compte indique des renseignements manquants ou obsolètes

Nous vérifions régulièrement les comptes de paiement pour nous assurer que nos dossiers sont à jour, exacts et complets. Si votre compte nécessite des mises à jour, nous vous demanderons des états financiers à jour.

Une activité imprévue est détectée sur votre compte

• Nous pourrions retarder un dépôt jusqu’à ce que nous recevions des documents relatifs aux opérations de votre part, comme une facture ou des reçus.
• Nous vous enverrons par courriel des instructions précises afin que nous puissions vous envoyer votre argent.
• Votre réponse rapide nous aidera à terminer notre évaluation.

Intuit values your privacy. We use the documents you share to verify your info and protect everyone involved in payment processing. Intuit is committed to protecting your business and your customers. We also have to manage our own risk. We have to follow rules set by the government and our partners.

Frequently asked questions

I've been processing with Intuit for years, why do you need documents from me now?

The partner banks we work with require periodic reviews of all Payments accounts. Since it may have been a very long time since you provided us with financial information, we need to request current statements and other documents from time to time. This helps us stay compliant and also ensures that we are adjusting to your business needs.

How long does it take to review my documents?

If we've asked for documents about a transaction, we can usually complete our review within 2 business days. It can take your bank 1-2 business days to settle the funds in your account. This means it can take up to 3-4 business days to get your money. If you're beyond this time frame and still don't have your funds, there may be a hold, which may occur for several reasons.

The notice we send you has all the details about what we need from you and what to expect. From time to time, we may just say to give us a call so that we can better explain what is needed and why.

What information about my transactions does Intuit need?

Your email should have all the details. For each transaction we want to know:

• Customer name
• Customer billing address
• Customer primary telephone number
• Has this customer purchased from you before? (If yes, how often)
• A detailed description of items purchased
• Delivery method (in person, by mail, other)

And one of the following:

• Copy of the signed sales receipt
• Copy of the manual card imprint
• Proof of shipment or delivery

Les services de transfert de fonds sont fournis par Intuit Canada Payments Inc.