I can’t find the snap reciept icon on my quickbooks app anymore ? To photograph my reciepts , any idea ?

Taking a snap of your receipts is my priority, @wilderallotmentk!

The latest updates with QuickBooks Online (QBO) mobile app are now accessible from the menus. A snap of your receipts is just a few clicks. Let me show you how.

1. Open the QBO app on your mobile phone.
2. Go to the Hamburger icon.
3. Select Receipt snap.
4. Click Receipt camera to take a photo of your receipts.
5. Choose the best quality of the photos you've taken and select Use this photo.
6. Tap Done.

I'm adding this article to learn more about taking a photo of your receipts while using the mobile app: Snap a photo of your Receipt or Bill on your Mobile Device.

You may also check this reference for a guide on how you'll forward the snapped receipts from your mobile app to QBO: How to Email your Expense Receipts and Bills to Get them into QuickBooks Online?

Do you have more questions about your photographing your receipts or any other tasks in QuickBooks? Let me know in the comments and I'll help you out. 

Thank you, but what is the hamburger icon?

Hello there, @Simon247. Allow me to shed some light about your query.

A hamburger icon is also known as a Menu ≡ icon.

For visual reference, you can refer on the screenshot below.

Additionally, I’ll be adding this article about how to upload your receipts and bills to QuickBooks Online.

Let me know if you have any additional QuickBooks related concern. I’m just a few clicks away. Keep safe and stay hydrated!

Hi - The Snap Receipt function seems to have been removed from the Quickbooks Online App. How do I get it back?

Thanks

Hi JamieLeSueur, thanks for joining this thread - are you using the iOS or Android version of the app? 

Hi Georgia

im using the IOS version of the app

Thanks JamieLeSueur, the snap receipt icon should should for you on the app homepage beneath 'quick actions' - are you able to see this? 

Hi Georgia

It used to be there but now it’s gone. Please see the attached photo. Thanks

Thanks JamieLeSueur, that's unusual - please try uninstalling and reinstalling the app - if the option still does not appear, please reply with the version that you're using (you can check this by viewing the app details in the app store)

Did anyone get this sorted out, I have the Receipt snap option on my app but my partner does not?

Hello Jderouen1, have you tried uninstalling and reinstalling the app to see if the option then appears for you or not? Can you let us know what version you are using and is it an ios or android device you have? 

Hi...I have the same issue. I've reinstalled the app several times, but there is no 'Snap Receipt' option...just an 'Expenses' icon.

Hello Nlequez, thanks for posting on this thread have you followed these steps and is it still not showing you the option? The latest updates with QuickBooks Online (QBO) mobile app are now accessible from the menus. A snap of your receipts is just a few clicks. Let me show you how.

Open the QBO app on your mobile phone.

1. Go to the Hamburger icon.
2. Select Receipt snap.
3. Click Receipt camera to take a photo of your receipts.
4. Choose the best quality of the photos you've taken and select Use this photo.
5. Tap Done.

If you don’t have the options please can you send us a screenshot of what you are seeing in the app thanks 

Hi Ashleigh,

As reported by others, the app is not displaying any Snap Receipt option. I'm on iOS 15.7, and have reinstalled the app several times.

Screenshots below.

Any assistance would be greatly appreciated.

Glad you visited us about the issue with QuickBooks Online (QBO) mobile app receipt capture, @nlequez.

I want to make sure you're able to use the receipts feature on your iOS device without any issues.

Since this is a recurring issue and you already tried all the troubleshooting, I highly recommend contacting our QuickBooks Online Care Team this time. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. 

To get in touch with us, login to your QBO account in a web browser, and follow the steps below:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option to initiate a discussion with a live agent.

When you're connected, provide all the information about your concern or request a viewing session when needed. 

Post here again if you have other concerns with QuickBooks Online app. I'll be right here if you need further assistance. Have a nice day.

Hello Community Users, We just wanted to give an update on the snap receipt icon not showing issue which is being investigated at present by our engineers. they are currently reviewing the issue and gathering details in order to implement the best solution. We expect an update to be sent out in the next 7 days. If you need to snap a receipt in the meantime you can use the Web Browser and upload the Receipt via following this link https://quickbooks.intuit.com/learn-support/en-us/help-article/import-transactions/upload-receipts-b... using Upload receipts or bills from your computer or Google Drive. 

.

Any update on this? My partner is still not seeing this option on his mobile app

I'm here to ensure that the Receipt Snap feature works without issues, JVF9.  

I've checked with my tools and found some investigations about snap receipt icon not showing. However, most of them have already been resolved, and no related issues same as you've encountered. 

However, I can share couple of troubleshooting steps that can help fix the snap receipt not showing up on the app.  

First, let's make sure that the app is updated. This ensures that the app has the latest fixes and patches to resolve common issues.  

Simply open Google Play or Apple Store (depending on your device), then update the app from there. 

Second, If the same things happen, I suggest uninstalling and reinstalling the mobile app to fix the issue.  

Lastly, visit these links to reinstall the QBO mobile app:

• Android app via Google Play.
• iPhone, iPad, and Apple Watch apps are via the iTunes App Store.
• Get the download link through SMS.

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

Once everything's work, you can start categorizing those receipts.   

I'm still open for any other concerns regarding your receipts or entries. If you have questions about how to handle some transactions, let me know, and I'll help you out. I'll see you again soon. 

Per my post on 25th October, this feature continues to not display, despite repeated 'toubleshooting' and countless reinstalls.

It seems that there is no interest in fixing this.

I had this problem several months ago. The solution was to completely delete the app from my phone and reinstall it. It then reappeared and worked properly.

I just reinstalled the app for at least the 10th time...same result.

The Snap Receipt function is simply not displayed.

The ability to capture and code a receipt is now just basic functionality in any cloud-based accounting platform, you would think that this function not working for a group of customers would be a code red.

This must be a straightforward issue to diagnose for the QB development team...I'm just staggered that there is no interest in resolving this.

Thanks for sharing your experience in the Community, @nnlequez. We want you to feel that you're concerns are not neglected. 

Since you've tried every resolution suggested in this thread with no luck, I'd recommend contacting our Customer Care team. That way, you can share your screen with them, and take a closer look at the issue. 

Here's how: 

1. Log in to your QuickBooks Online company.
2. Click the Help (?) menu, then select Contact Us at the bottom.
3. Enter any keyword that matches with your issues. 
4. The respective self-help is displayed. 
5. Choose your contact option to initiate a discussion with a live agent.

• Select Have us call you to receive a callback.
• Select Chat with us, chat with a support expert.

Update us here when you can. We want to ensure your issues are addressed properly. Take care!

I had the same problem. Once I deleted and reinstalled the app the icon reappeared. 

Happening to me today.  AGAIN. Snap receipts is no where to be found in the app. (iOS)