What has happened to the app. Everything is malfunctioning and virtually useless?

Hello Rickerby3, thanks for posting on the Community 

We're aware of an earlier issue impacting performance on the iOS app. This was fixed by our Engineering Team as part of the new app version. For the fix to take effect please delete the QuickBooks mobile app from your iOS device and install the most recent version (24.05.9) from the App Store.

If you continue to experience any problems, or if you are using a different version of the app, please comment back down below. 

The iPhone App has had issues the past 3 weeks or so.

if you delete and reinstall, it doesn’t sync all the data back, so you have missing customers, invoices, payments etc. Anything can be missing, hence everyone’s experience is different, save that everyone has missing data. 

It was thought the latest release (overnight Sunday 2nd June) fixed it, but it hasn’t fixed it for us.

Hi James, we thank you for your input. Have you raised this issue with the IOS app with our customer support team previously? If not, so we can get this reraised for you with our senior technicians, what items are you missing in the app and are you able to view them in the browser version. Thanks.

Hi Emma

Thanks for this.

I am in touch with John (who has been very helpful) on case id 15118245643.

John did message me yesterday (Tuesday) to ask if it had been resolved, and I confirmed it had not, so I presume it’s still being looked into.

Hi. 
it was the old app on apple. The latest iOS 17.5.1 forced me to delete the app and reinstall. This has worked and I’m now on the new software and working fine. 

Great, thanks for confirming that's working for you now, Rickerby3. If you do come across any further issues, please get back in touch! 

Thanks @James Read, I can see your case remains escalated with our higher support team. Are you also updated to the latest release of iOS (IOS 17.5.1)?

Hi Giorgia

Yes. We are all on IOS 17.5.1 and Quickbooks 24.05.9.

Download company data now takes about 8 seconds (normally takes a few minutes after a re-install, but ever since this bug it’s been a matter of seconds, as few as 2 seconds).

Full data never syncs, eg overdue invoices is about 2/3’s the total it should be.

Thanks James, we've updated your case with this additional information and our higher support team will be in contact with you via email once there is a progress update. 

In the meantime, please access QuickBooks via a web browser or browser app (Safari for iOS). Thanks again for reaching out to the Community today. We'll be here if you need any other support!

As a longtime user, I did delete the app and reinstall the app today. Did not change a thing. Everything is still messed up and useless to where I cannot conduct business out in the field. This is becoming ridiculous after 10 calls and multiple feedback for the last two months nothing is changing, pulling the customer base and the products and services from the servers instead of what is stored on the phone but only when creating an invoice. When you just go to the customer base or products in the app, it pulls it From what is stored on the device, but when you create an invoice, it pulls it from the servers and all it shows us product numbers no description and no price. We cannot memorize 1000 different products and services this needs to be fixed.!!!!!!!     

We appreciate you contacting our phone support for assistance with resolving the issue and doing the troubleshooting with reinstalling the app, @Bruno2112.

I know that seeing the customer name and products &services when creating an invoice is very important. However, I can suggest contacting our support team again to check this, as they have a secure environment to pull up your account and further investigate the issue. Follow these steps if you're using your mobile app:

1. In your mobile app, go to the Menu.
2. Click the Help icon and press ALL.
3. Choose the Ask QB Assistant a question option. Select Contact Us.
4. Set a specific topic or Ask about something else. Type in a short description in the box provided.
5. Pick Continue, then hit the Callback option.

Moreover, I'm sharing this article to learn more about how to customize your invoice and sales receipt in QBO: Customise invoices, estimates, and sales receipts in QuickBooks Online.

If you still have questions about your invoices, you can reply on the thread or create a new one. Have a great day.

It’s almost been a month now, and the iPhone app is still broken.

You’d think it hard to compete with a company with US$ 170 billion market cap, but the lack of haste to fix app issues is unbelievable.

There’s a different bug I reported in January 2024 that still isn’t fixed 5 months later. The invoice list screen incorrectly shows invoices as “not sent”, but if you go into an individual invoice, it correctly shows “sent”. Not only is it not fixed, it recently got switched from a bug report, to an improvement report, so now I fear it will never be fixed.

It’s not like scrolling down a list to check for invoices that haven’t been sent is important!

</rant>

Hello, I’ve got version 24.08.4 and it’s missing a lot of functionality. Can’t see things like invoices etc. All I have in menu is account settings, request a feature and help. It’s been like this for a couple of weeks. Nothing I do seems to fix it. Had previously done the same thing a couple of months ago but sorted out with update.

I recognize the challenges when the QuickBooks Online (QBO) mobile app isn't working as intended, Matthew. I'll put you in touch with our customer support team to resolve this issue promptly.

I appreciate the effort you initiated to address your concern. Since the issue persists, our customer service team can delve deeper and investigate the missing functionalities in your QBO mobile app if necessary.

Here’s how you can reach them:

1. Go to the Menu (☰) button.
2. Tap the Question Mark (?) icon at the upper-right corner of the page.
3. Select the Help & Support option.
4. Follow the instructions to continue.

Additionally, I'll share these articles to learn how to import your phone's contact list into the QBO app so you won't have to add customers manually:

• Import your phone's contact list into the QuickBooks Online app (Android only)
• Import your contact list into the QuickBooks Online app (iOS only)

Please don't hesitate to visit the Community page for additional assistance accessing mobile app features. We're always around to help. Take care.

Same has happened here, can’t create new invoice without them already being marked as paid and deposited, useless for making invoice s out and about. On latest iOS and app version too, deleted and re-installed multiple times, frustrating and disappointing I’m paying a monthly fee for sub par service. No on in support to talk to other than an air robot that doesn’t understand what your asking. 

Wtf is going on with quickbooks. I have over 100k in expenses i need to categorize and the iphone app won’t allow me to access the expenses. Normally i’d get a task in my “to do” section notifying me that i have xxx$ in potential deductions. I normally click that and then start categorizing my expenses. That feature is now gone. I’ve deleted and redownloaded the app several times. Only once did it provide this view again and after categorizing the first expense they all disappeared again. I HATE this app. 

Your efforts in attaching a screenshot are much appreciated, Matt. I want to assure you that we take these technical issues seriously, and I’m here to direct you to the right support channel to resolve your expense categorization problem.

Since you've already performed the basic troubleshooting steps, I recommend contacting our live support team for further assistance. They have the resources to conduct a screen-sharing session, allowing for more in-depth investigation. It'll also enable them to submit a ticket to open an investigation if necessary.

Here's how:

1. From your mobile app, navigate to the Menu option.
2. Click the Help icon and tap ALL.
3. Choose the Ask QB Assistant a question option. Select Contact Us.
4. Set a specific topic or Ask about something else. Key in a short description of your concern in the box provided.
5. Pick Continue, then hit the Callback option.

Lastly, here are articles to assist you in making sure you have the best experience when using QuickBooks Online (in web browsers or mobile devices) and learn the features available for iPhone, iPad, Android Phone, and Android tablet:

• System requirements for QuickBooks products
• Compare mobile app features

You can visit us back through this thread or start a conversation if you have additional questions about categorizing your transactions using the mobile application. We’re here to help and ensure you get the support you need. Your inquiries are always welcome. 

I’m having this issue on iPhone X.  I deleted and reinstalled the latest app but it keeps happening.

I appreciate your proactive approach to reinstalling the app, @accounts-blackli. Let me connect you with the right support team for further assistance to get you back on track with your QuickBooks app.

Since the issue persists, it's best to contact our Live Support team. Our experts can assist you in creating a support ticket for our engineering team to investigate the performance and functionality issues with your QuickBooks app. Here's how:

1. In your mobile app, go to the Menu.
2. Click the Help icon and press ALL.
3. Choose the Ask QB Assistant a question option. Select Contact Us.
4. Set a specific topic or Ask about something else. Type in a short description in the box provided.
5. Pick Continue, then hit the Callback option.

In the meantime, I recommend accessing QuickBooks Online (QBO) through your mobile web browser when managing your transactions. This way, you can continue your accounting tasks without interruption.

To assist you further, once you’re able to navigate the bank transaction feed, here are some helpful articles that guide you in reviewing, accepting, and categorizing bank transactions:

• Review and update bank transactions in the QuickBooks Online app.
• Categorise bank transactions in the QuickBooks Online app.

Additionally, the QuickBooks mobile app can automatically track trips from start to finish to monitor business mileage. You can refer to this article for more details: Automatically track mileage in QuickBooks.

If you have further questions about your QuickBooks app, please don't hesitate to Reply below. We're always available to provide ongoing support and make sure everything is taken care of.

I updated my QB app on an Iphone X and it's non functional now.  I've re-installed a few times, but same results.

Curious to find out what is going on, seems like a bug in the update.

Thank you for joining the thread and bringing this issue to our attention, @Saber Khan. I appreciate your efforts in reinstalling the QuickBooks app as a troubleshooting step. Recognizing the urgency of this matter, I am committed to guiding you toward a swift resolution by connecting you with our specialized support team.

Given that the problem persists, I recommend contacting our dedicated QuickBooks support team, who are well-equipped with the necessary tools and expertise to delve deeper into this issue.

Here's how:

1. Sign in to your QuickBooks Online company account.
2. Navigate to the Help icon.
3. Click on the Search tab, then select Contact us.
4. Briefly summarize your issue and click Continue.
5. You can either choose Chat with us or Have us call you.

You can also access our support directly through this link: Contact QuickBooks Support.

For future reference, here's a resource you can find helpful: QuickBooks Helpful Articles and Video Tutorials. This page is loaded with useful articles and video tutorials that can assist you in navigating your QuickBooks tasks more efficiently—just make sure you select the correct product for the best-suited guidance.

Know that this Community space supports you at every step of your journey with QuickBooks, @Saber Khan. Don't hesitate to reach out if you have further queries or concerns with your app or any QuickBooks-related tasks. I want to ensure that everything is taken care of just for you.