Can't accept an invite to join QB

Hello Rjwbailey, thanks for joining the Community page, can you try clearing your cache and cookies to all time, close the browser down, reload it and try again if that doesn’t resolve it get them to delete the invite fully and resend it to you  and try again. 

Made no difference I'm afraid. I also tried a different browser, which gave the same result.

Thanks for the update, @rjwbailey.

I can see the urgency of getting your user/access issue resolved. Let me route you to the best support who can help check why you're getting an error message while accepting an invitation to join a new company in QuickBooks Online Accountant (QBOA).

Since the error message continues, even after performing the recommended fix above, I encourage you to reach out to our Customer Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to further investigate the invitation error and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Chat or Callback).

Once everything is all set, you may also want to check out this article as your reference about the special tools for accountant users in QBOP: Use accountant tools and features in QuickBooks Online Accountant.

Let me know if you have other account management concerns or questions about accepting a user invitation in QBOA. I'm always ready to help. Take care, and I wish you continued success, @rjwbailey.

If they can't sign in, how are they supposed to get to the Customer Care team?

I appreciate you visiting us here today, mirandacdns. Let me ensure you'll get the best support available to keep you and your employees getting back to business seamlessly.

The easiest way they can call us is directly on 08082345337

They could also  use the sample company demo or the test drive available for QuickBooks Online. This way, they can have access to contacting our Customer Care Team since they have the necessary tools to review your account and provide further assistance to help resolve your concern. Please refer to the steps below in reaching out to our support.

Here's how:

1. Open QuickBooks Test Drive.
2. Go to the Help menu and select Contact Us from the Search tab to connect with live support.
3. Enter your description.
4. Choose either Chat with us or Call us.

Moreover, you can add and invite your employees to QuickBooks Workforce to access their payslips and P60s. It also includes steps on how to add existing and multiple employees.

We'd be glad to hear more from you, mirandacdns. Let us know in this thread if you have additional questions or other concerns. We're here to help. Have a good one!

This might be the most braindead forum I've ever read. I have the same issue and simply want to view my paystubs for my new job. It is outstanding to me that somebody who gets paid could ever put the error message

"there’s an issue on our end. we’re on it. there was an error during the invitation process. please try again."

What a joke of a company.

Hello there, NoahG2023.

I can see that things have been challenging for you about getting an error message when accepting an invitation to view paystubs for a new job. I'll ensure someone from our support team will assist you further in handling this matter to fix it as soon as possible.

I recommend contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of the "There’s an issue on our end. we’re on it. there was an error during the invitation process. please try again." error so they can offer actions to be performed so you start accepting the invitation.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Choose the Help (?) icon.
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us.

You can also visit this page to directly contact our support: QuickBooks Support.

In case your employer needs steps on how to resend or cancel your invitation, you can provide this article to your employer: Invite employees to QuickBooks Workforce to see payslips, P60s and more.

I always have your back if you have any other concerns related to accepting an invitation, NoahG2023. Don't hesitate to post a comment below. Take care!

You start this with “sign into your quickbooks online company,” the thing I literally can’t do. Great advice! Thank you! Super helpful!

Hello again, NoahG2023.

I can see that this is related to your comment in the other thread. Since you're in the UK region, please contact our QBO Support using the phone number that my colleague, FateCandylaneT, shared above.

You can always go back to this thread if you need further assistance.