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Best answer October 27, 2020
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Thank you for letting us know about your situation, @WA151. I understand how challenging it is to manage your QuickBooks Online (QBO) account when you're unable to contact your accountant. Rest assured, I’m here to guide you in the right direction so you can regain control of your subscription and continue managing your account smoothly.
As the one handling the subscription payments, this indicates that you're the Primary Admin for your QuickBooks Online (QBO) account. Since we're unable to manage or remove your accountant’s access, it is likely due to a "split billing" arrangement. This setup occurs when your accountant manages a related subscription while you're billed for your main QuickBooks product.
For example, if you’re paying for your QuickBooks plan (Plus, Advanced, Essentials, or Simple Start) but payroll services are managed and billed to your accountant, you won’t be able to delete their access. The split billing configuration ties parts of the subscription to your accountant, which restricts your ability to make changes.
To take full control, we can migrate the accountant-billed product to your own billing. This way, you'll be able to manage all aspects of your account, including adjusting or removing your accountant’s access. To get started, I recommend contacting our Live Support team.
- Select the Help icon, then Search.
- Hit Contact Us.
- Enter your question in the field, then Continue.
- Choose either Chat or Callback for support.
We're still available and ready to assist you if you have further questions about user access and permissions in QuickBooks. Please click the Reply button below, and I'll get back to you promptly. Take care.
