I can't access account settings as it keeps asking for updated data but when entered and saved nothing happens. Only one client is affected but it affects all users.

Hello mrsveebee

Thanks for posting on the Community.  Does the message persist when accessing the QuickBooks account on more than one web browser and when editing the end of the website URL to appear as the below (after the dot-com)? 

/app/settings?p=company

Hi ,

yes it does in both chrome and edge.

At the bottom there is 

api.personalization appears then the box that you can't get rid of.

Thanks for the quick response, mrsveebee. I'd like to share some troubleshooting steps to help you with accessing your QuickBooks Online (QBO) company settings.

I appreciate you for trying to access your QBO account using other supported browsers. If you haven't already, I suggest logging into your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, try to access the company settings of your QBO account. If you're able to access it using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser.

If the issue persists, I'd suggest contacting our Technical Support Team. They have the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further.

Reach out to me if you need further assistance with managing your QBO account. I’ll be more than happy to work with you again. Keep safe!