I can't access account settings as it keeps asking for updated data but when entered and saved nothing happens. Only one client is affected but it affects all users.

Hello mrsveebee

Thanks for posting on the Community.  Does the message persist when accessing the QuickBooks account on more than one web browser and when editing the end of the website URL to appear as the below (after the dot-com)? 

/app/settings?p=company

Hi ,

yes it does in both chrome and edge.

At the bottom there is 

api.personalization appears then the box that you can't get rid of.

Thanks for the quick response, mrsveebee. I'd like to share some troubleshooting steps to help you with accessing your QuickBooks Online (QBO) company settings.

I appreciate you for trying to access your QBO account using other supported browsers. If you haven't already, I suggest logging into your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in incognito mode, try to access the company settings of your QBO account. If you're able to access it using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser.

If the issue persists, I'd suggest contacting our Technical Support Team. They have the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further.

Reach out to me if you need further assistance with managing your QBO account. I’ll be more than happy to work with you again. Keep safe!

I'm having this same issue a year later - only for 1 client, but the issue appears on all browsers, and in incognito mode. What's the solution?

Thanks for informing us that you've already tried different browsers and switched to an incognito mode, frankg2. Let's take the next step to guide you in the right direction.

Given that the issue persists and is isolated to a single client, we're dealing with a unique situation that requires a more in-depth analysis.

To address this, we will need to conduct a detailed investigation of their account. Our dedicated phone and chat support teams have the specialized tools and access required for this.

Having said that, let me share these steps on how you can reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

Once you've successfully accessed the account settings, I recommend checking out these resources to guide you through making adjustments to your client's QBO account:

• Set up advanced account settings in QuickBooks Online
• Get started and adjust settings after you sign up for QuickBooks Online

Remember, the Community is always available to support you throughout your bookkeeping journey. Whether you're troubleshooting, seeking advice, or looking to optimize your account, we're always ready to help you navigate and provide help when needed.