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info-xcelclean-c
Level 1

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

 
5 REPLIES 5
Fiat Lux - ASIA
Level 15

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

Is your accountant Primary Admin of your account?

info-xcelclean-c
Level 1

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

Yes but unfortunately he’s not available to do anything and the new company can’t access much. Any advice?

Fiat Lux - ASIA
Level 15

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

In our experience, Support won't help to resolve this case. If you are able to login as Company Admin on your current account, consider opening a new blank QBO account.

https://quickbooks.grsm.io/UK

 

then utilize the trial version of the Copy feature available in this backup app.

https://rewindio.grsm.io/quickbooks

 

GeorgiaC
QuickBooks Team

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

Hi info-xcelclean-c, you could make a primary admin request - you can contact our support team on 0808 234 5337 for assistance with this. 

info-xcelclean-c
Level 1

Our previous accountant gave us limited access including subscription. Is there any way for me to retrieve all access? Unfortunately, we can't contact previous accountant

Amazing! Thank you so much!

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