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Welcome to the QuickBooks Community, @multi-fix-outloo. I can share some steps to fix the error when attempting to access your QBSE account.
Let's start with clearing the cache of your desktop app. Here's how:
If the same thing happens, I suggest uninstall-reinstall the program. Please refer to the steps below:
Also, you can always sign in to your QuickBooks Self-Employed (QBSE) account using a web browser.
To ensure that your transactions are organised and match the correct line on your Schedule C form, you may visit this link for more info: Categorise transactions in QuickBooks Self-Employed.
Keep in touch with me if you have further concerns about accessing your account. I'll be around whenever you need further assistance. Take care always.
Many thanks for the information, it the desktop browser in having trouble with.
it’s working fine on my phone App.
Hello Multi-fix-outloo,
If you clear your cache and cookies on the web browser, close the browser down, reload it and try log into your account to see if it lets you in or not.
If you still have issues please come back to us and let us know.
Perfect many thanks, I went via Google Chrome, cleared as advised and logged in, loaded almost instantly.
Thanks for the help... 👌🏼
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