Remittance of monthly subscription

Any specific concern?

Hello Peter Waireri, 

Welcome to the Community page, 

Could you provide us with more information on what it is you would like to do in regards to remittance of monthly subscription so we can help you.  

Hi! I have perfectly registered the company email but I don't receive the QBO invoice for the services -and I received the confirmation of the email registration so I can get emails from you guys-, I tried changing the email and still don't receive the invoice. It's a bit curious that it's easy to forward invoices from all vendors except for the vendor that provides the bookkeeping services. What am I doing wrong?I already called the customer services and they didn't solve it either. Thanks for the help

Hello there, Vale Ve.

I appreciate you taking the time to solve this issue. Please know that this is not the experience we want you to have while utilizing the service.

Are yo referring to the QuickBooks monthly subscription invoice? If so, there are a few options available to access it.

Here's how to access in QuickBooks subscription invoices:

1. Click the Gear icon.
2. Select Account and settings.
3. Click the Billing and subscription tab.
4. In view payment history, you'll find your entire billing history, downloadable in PDF format since 1 January 2018.
5. If you would like to access subscription invoices before 1 January 2018, please reach out to our support team.

For accountant subscription invoice, here's how:

1. Select the Gear icon, then select Subscriptions and billing.
2. Click the Billing information tab.
3. In the QuickBooks billing history section, you'll find your entire billing history, downloadable in PDF format since 1 January 2018.
4. If you would like to access your subscription invoices prior to 1 January 2018, please reach out to our support team.

For more information, you can check this article: QuickBooks monthly subscription invoice.

However, If you're referring to something else, I recommend contacting to our customer support team again. They have the tools that can access your account in a secure environment, isolate the problem, and assist you in resolving it.

Additionally, I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:

• Customise invoices, estimates, and sales receipts in QuickBooks Online.
• Record invoice payments in QuickBooks Online.

Should you need additional concerns regarding your invoice in QBO, feel free to post them in the Community space.