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sales-screenandt
Level 1

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

 
8 REPLIES 8
Ashleigh1
QuickBooks Team

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

Hello Sales-screenandt, 

 

Welcome to the Community page, 

 

Whats bank are you with?

 

Are you trying to upload your transactions into Quickbooks?

sales-screenandt
Level 1

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

Hello,

 

I am with Royal Bank of Scotland. I am just trying to link my RBS accounts to QuickBooks.

 

Thanks,

Scott MacKenzie

Ashleigh1
QuickBooks Team

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

Hello Scott, so the RBS is available to connect to in Quickbooks as you can see from this list here what is happening exactly when you try and connect your bank up in Quickbooks? 

 

Are you getting any error codes or messages showing up? 

sales-screenandt
Level 1

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

I have been through my RBS account, logged in, chose the accounts I want, it's seems to accept and then goes to the page that I have sent you if you look at the screenshot

sales-screenandt
Level 1

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

Can I just get a refund please, I have now cancelled my subscription and it's not worth the hassle. I have tried and tried and tried and still nothing. It should be an easy link as I have done it before with other apps.

CharleneMae_F
QuickBooks Team

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

We're sad to see you go, sales-screenandt.

 

Since Community is a public forum, I recommend reaching out to our QuickBooks Support Team. This way, they'll be able to assist you in processing a refund.

 

The process of getting in touch with our representative has improved. You can reach one of our agents by going to the Help menu.

 

Here's how: 

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in need a refund in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

In case you have the old option to contact our representative, I suggest following these steps:

  1. Go to the Help menu.
  2. Select Contact Us.
  3. Enter need a refund in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Start a chat.

 

Lastly, I've also included this helpful article for your future reference: What Happens to my QuickBooks Online Data after I Cancel?.

 

If there's anything else that I can help you with, please let me know in the comment section down below. This way, I'll be able to help you.

sales-screenandt
Level 1

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

Your website is terrible and it keeps having one option to ask the community. Your app is even worse. Honestly, it is the least user friendly website and app that I have ever used. I just wanted help how to connect my bank (which should be an easy connection) after hours of a few back and forths, still nothing. I love the idea of your website and I would still use it if I could. It is impossible to get your money back. There is no "talk to human" or "let's chat".


 

MaryLurleenM
Moderator

This XML file does not appear to have any style information associated with it. The document tree is shown below. Can anyone help? My bank won't link to my account

This is not the kind of support we want you to have, sales-screenandt.

 

Did you receive an error while trying to get in touch? Let's use the QuickBooks Online test drive and contact support from there.

 

Here's how:

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback or Send a message to start a conversation.

Please also note that we have support hours where these options are available: QuickBooks Online Support.

 

You can always post here in the Community if you have questions.

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