Banking Feed And 90 Days...

Mark Armistead · ‎November 15, 2022

I received an email a while ago stating that the banking system with HSBC specifically we wouldn't need to re-authorise every 90 days after the 19th of October. I've now had to re-authorise twice in two weeks!

Although not time consuming could this be another Intuit false promise?

Ashleigh1 · ‎November 16, 2022

Hi Mark, so we have been updating the system and we have been moving banks over to a new migration path for authorization. So what does this mean, it means that customers will still need to provide their explicit consent with their bank when they first set up a new bank connection in QuickBooks. However, on day 90, rather than re-authenticating the connection with the bank, customers only need to re-confirm your consent with QuickBooks and we'll take care of the rest. So due to the changes happening that will be why it is asking you to reauth the bank but going forward you should not have any more problems.

So to answer your question it is the banks asking for the change not us, this link tells you more here. We just implemented it based on the compliance requirements. The whole reason for the change is to make the reauth process easier and less time consuming. Yeah there might have been some teething problems to start like you are currently experiencing , but going forward the whole thing will be a definite improvement in the customer experience.

View solution in original post

Kurt_M · ‎November 15, 2022

It's great to have you here in the Community today.

Before anything else, I'd like to ask if you've given explicit consent to your bank provider before establishing a connection with QuickBooks. If you haven't, know that you'll need consent before setting up the bank with your QBO account for the open banking rule to take effect.

Once done, what you'll need to do next is to re-confirm the consent with QuickBooks. Once the changes have taken place, your bank feed will stop updating new transactions, and you'll need to re-authorize the connection.

For more information, I recommend visiting this article: Changes to the 90-day re-authorisation Open Banking rule in QuickBooks Online.

Additionally, here's an article to help you manage bank transactions in QBO: Categorise and match online bank transactions in QuickBooks Online.

You can also check this article in case you'd like to learn more about reconciling an account: Reconcile an account in QuickBooks Online.

@Mark, if you need further assistance with this or have any additional QuickBooks-related concerns. Know that our door is open 24/7 and that we'll be happy to help you again. Take care!

Mark Armistead · ‎November 16, 2022

Kurt, what do you mean specific consent? They accounts I’m had connected since February, and as I mentioned I’ve connected them twice in two weeks. The article link is literally the screenshot of the email I posted and offers the same information. The advise you’ve offered isn’t particularly useful to be honest.

CharleneMaeF · ‎November 16, 2022

It's my priority to ensure you'll get a detailed explanation of the email, Mark.

I'd recommend reaching out to our QuickBooks Support Team. They have full access to your account and can review the email. They can also determine whether it's legit or not. Here's how:

Go to the Help (?) icon at the top.
On the Assistant tab, click Talk to a human.
Enter your concern in the Type something field, then click the send icon.
Click on I still need a human.
Choose the Get help from a human button.
Select Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

Additionally, I've added these resources that'll help you review downloaded bank and credit card transactions and put them in the correct accounts:

Please keep us updated if you need assistance in managing your bank transactions. We're always here to help you out.

Mark Armistead · ‎November 16, 2022

So you don't know why the HSBC bank account are repeat requesting to reconnect? So if you don't know why would the person on the end of a telephone line know, This obviously isn't anything locally otherwise it wouldn't have asked me to reconnect on two different devices would it?

The question is. HAS this new method been enable with HSBC by INTUIT and HSBC? Or is it another fake news email I originally received? Can someone actually answer the question rather than copy and paste a reply?

Ashleigh1 · ‎November 16, 2022

Hi Mark, so we have been updating the system and we have been moving banks over to a new migration path for authorization. So what does this mean, it means that customers will still need to provide their explicit consent with their bank when they first set up a new bank connection in QuickBooks. However, on day 90, rather than re-authenticating the connection with the bank, customers only need to re-confirm your consent with QuickBooks and we'll take care of the rest. So due to the changes happening that will be why it is asking you to reauth the bank but going forward you should not have any more problems.

So to answer your question it is the banks asking for the change not us, this link tells you more here. We just implemented it based on the compliance requirements. The whole reason for the change is to make the reauth process easier and less time consuming. Yeah there might have been some teething problems to start like you are currently experiencing , but going forward the whole thing will be a definite improvement in the customer experience.

Mark Armistead · ‎November 16, 2022

Hi Ashleigh. That you for the more concise reply much appreciated. So hopefully this last time to reauthorise will be the last with HSBC. I just thought it odd that it’s happened twice in a few weeks which is why I was asking.

Not to worry I’ll see if it sticks this time.

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Banking Feed And 90 Days...