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Visit this post for a list of recent banking issues in QuickBooks Online.
sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

 
63 REPLIES 63
Ashleigh1
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hello Sales154, 

 

Welcome to the Community page, 

 

Are you getting any error codes or messages when trying to reconnect your Barclays account? 

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

No .

 

it takes me through the whole process & it seems it’s completed . But when I go back to banking it hasn’t updated 

Ashleigh1
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

What accounts are they that you are trying to connect, are they saving or credit cards or main accounts?

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Our main current account 

MariaSoledadG
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hi, sales154.

 

There's an ongoing issue about not being able to reconnect  Barclays bank to QuickBooks Online ((QBO).

 

As an alternative, you can click on the banner to re-authenticate the connection.

 

In the meantime, I suggest reaching out to our support team to include you on the affected list of users. Here's how to reach them.

  1. Sign in to your account.
  2. Click Help.
  3. Select Contact us.
  4. Type your concern.
  5. Click Let's talk.
  6. Select Get a callback.

For future reference, I have these help articles for more information about banking.

 

Let me know if you need anything else. I'll be right here to help.

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

So I’ve Reconnected through the banner about 50x 

 

I spoken to a QuickBooks technician for about 90min ... & I’m still no further . 

I think QuickBooks should give a time frame when this will be resolved . 

it’s now been 27 days in this issue. 

im 

Mark_R
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

We value your time and your business, @sales154.

 

We've got an update from our engineers regarding the connection of Barclays bank to QuickBooks. And I'd be glad to share it with you.

 

The Barclays group banks performed a change to their Open Banking security profile which meant that any existing access tokens held by QuickBooks on behalf of its customers became invalid. 

 

This does not affect the banking information we hold, or in any way affect the security of your data. The only action necessary is to reauthorise access to your account, and we can then continue accessing your bank information.

 

Also, to ensure you'll get an update to the status of the issue, I recommend contacting our Phone Support Team again. This way, they can add your company to the list of affected users and give this investigation number for easy tracking: INV-44222.

 

Thank you for your patience as we work for a fix. If you have any other questions, feel free to comment below. We're always here to help you. Have a good one.

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

This update I was personally told about 5 days ago over the phone by QuickBooks.

 

they added me to the list of companies 5 days ago & still no update from QuickBooks. 

I am still no further in getting any new information to help me out 

accounts18
Level 1

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

I have the same issue and have for 15 days.  My main account is connected but none of my savings accounts will even though they're in the same account.  Customer service closed the case saying it was fixed even though it wasn't and have now said actually they do know about it but they've got no idea when they'll fix it.  

 

It seems the bank feeds break every two months for one bank or another - the team is just not on top of it's core services!!! 

Rose-A
Moderator

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hi, accounts18.

 

I'd like to share some information regarding Barclays' connection with QuickBooks Online. As mentioned by my peer above, we're aware and verified that we have reported issues with other users getting this issue as well.

 

We're currently tracking those customers who are affected by this issue and we are working closely with Barclays and financial institutions to provide Open Banking connections for as many banking products as possible.

 

We've already submitted a ticket about this issue and our engineers are all hands on deck working together for an immediate fix to sort everything out.

 

I know you've already called in. However, I'd still suggest getting in touch with our QuickBooks Online Support. This way you'll be added to the lists of affected users and have them attach your account to the INV-44222. Any progress will be communicated via email.

 

You can get more details about the Open Banking connection in the following articles below:

 

Connecting to your bank using standard feeds

Open Banking FAQ

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you need other help with QuickBooks. Have a good one.

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

I have called Quickbooks 2x and both times a ticket was raised.

I have not received any update on progress and on both occasions the technicians were extremely rude and unhelpful.

 

I would expect with this going on almost a month, some sort of resolution has been found and not just get told each time we are working on it.

 

Wondering if anyone else is struggling to run their business via Quickbooks because of this problem and look to move to another accounting software instead?

VW_2020
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hi

We are in the same situation and getting very very frustrated with this not being resolved. I would understand if it was a small one branch bank, but it's Barclays.

RaymondJayO
Moderator

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hello there, @VW_2020

 

I understand the impact of this banking connection issue on your business. The investigation's status (INV-44222) is still in progress. I assure you that our product engineers are actively working with Barclays to get this resolved.

 

As a workaround, I'd suggest clicking the banner on the Banking page. This way, it'll re-authenticate the connection between the bank and QuickBooks. 

 

Also, I want to ensure you're in the loop about the investigation's status and its fix. With this, I recommend contacting our Customer Care Team. They can add your company to the notification list so you'll receive email updates. You can refer to the steps provided by my peers above on how to get in touch with them. 

 

Once resolved, let's go the For Review tab. You can edit and categorise your Barclays transactions from there. Doing so will help ensure your financial records are correct. For more details, check out this article: Categorising Bank Transactions

 

I'm always here to lend you a helping hand if you have other concerns. Stay healthy. Keep safe always, @VW_2020.

VW_2020
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hi

As I and Many others have mentioned the clicking the banner on the Banking page. This way, it'll re-authenticate the connection between the bank and QuickBooks.  Doesn't work !

I have tried it time and time again.

This is not a satisfactory answer.

Ashleigh1
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hello VW_2020

 

when you click the banner to reconnect just it just goes in a loop and then asks you to reconnect again? 

 

There is an investigation into this that the engineers are working on getting resolved as soon as possible. 

VW_2020
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Correct, it just keeps asking to be reconnected.

Ashleigh1
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Our banking team are working with Barclays in getting this resolved soon as there are any updates we will let customers know. 

Liz45
Level 1

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Same issue here...

Ashleigh1
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hello Liz45, 

 

we are aware of the reconnect banner just going in a loop, our egnineers are working on getting this resloved as quick as possible it is becasue barclays have changed there open banking secuirty policy which ment the access tokens helkd by intuit on behalf of its customers became invailied, hense now customers getting a reconnect issue. Soon as there are any updates we will inform our customers but it is a case of csv the transactions inot hte account until this issue has been resolved. 

Cambridge99
Level 1

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

I've had the same problem.  Three weeks ago the feed stopped working for my seven Barclays accounts and I had to go through the whole rigmarole of reconnecting.  Despite being rewarded with a big fat green tick on my screen, when I return to the banking page I get the same message again saying I need to reconnect my accounts to comply with EU legislation.     It's incredibly annoying and time-wasting.  Downloading from Barclays into csv files and importing them is so very tedious and unreliable. 

 

I called Barclays and they investigated their end, very patiently and thoroughly and concluded that the problem is with Intuit. 

 

None of that helps others to fix the problem I know but you might just feel better knowing that you are not alone...

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Really feel for you I know exactly how frustrating it is . 

exactly the same with me & the big green tick . 

just wondering has anyone tried deleting the account & reinstalling it into QuickBooks ? Does that help ? Can’t imagine it will but I can’t take the risk of deleting it & anything happening to my transactions . 

 

IamjuViel
QuickBooks Team

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Hello, @sales154.

 

Barclays group banks performed an update with their Open Banking security profile. Thus, any existing access tokens held by Intuit on behalf of its customers became invalid.  You'd still see the re-auth banner once you disconnect and reconnect your Barclay bank account with QuickBooks. I understand the impact of any delays in resolving this known on-going issue. Rest assured that our Product Engineers are currently working releasing a permanent resolution to this concern. 

 

In the meantime, I'd recommend contacting our Customer Care team so you'd be added on the affected user's list. Just provide your name, email address and these investigations numbers: INV- 44222 and INV-45508. Once updates are released, it will be applied directly to your account. Also, you'd be notified via an email.

 

Here's how to contact us:

  1. Click the Help on the top right.
  2. Select the Contact Us button
  3. Enter your concern.
  4. Click Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback

Let me know if you have additional questions about using the online banking feature. I'd be glad to answer them for you. Wishing you the best.

Mel91
Level 1

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

I am with Lloyd's and I can not reconnect my main bank to quickbooks either for past month or so

sales154
Level 2

Barclays bank will not recconect to quickbooks. After spending hours on the phone to quickbooks they have agreed there is a problem. its been24 days

Oh so it’s nothing to do with just Barclays ... are we being lied to by QuickBooks ?