Let's work together to get this bank connection issue resolved, Maddy.
Beforehand, may I know the name of your bank? Any information and screenshots added will help us resolve the problem.
In the meantime, I suggest contacting our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.
Here's how:
- Sign in to your QuickBooks Online company.
- Select (?) Help.
- Click the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.
Never hesitate to route back yourself here if you have additional questions about connecting your account in QuickBooks. We'll be happy to lend a hand.