Is this really resolved? Do you have any further information about when it was resolved?

Thank you for getting back to the thread, Tim. Allow me to provide you with information regarding Starling bank transactions in QuickBooks Online. We acknowledge the relevance of using the program efficiently.

Currently, we have not received any recent reports of missing bank transactions from Starling. The previous issue mentioned by my colleague has been resolved since last year. However, there is a possibility of the issue recurring if there are any problems with the connections between your QuickBooks account and the bank. It would be best to contact our Live Support Team if you're experiencing an issue with Starling's bank account. They have the necessary tools to check your account and further investigate this matter. Here's how you can reach them:

1. Sign in to your QuickBooks Online account, then click the Help (?) icon.
2. Type in your concern. Tap the Let's Talk option.
3. Choose Contact Us to connect with a live support agent.
4. Select Start a chat with a support expert or Get a callback from the next available expert.

In the meantime, you can manually import transactions from your bank or credit cards into QuickBooks Online. For detailed instructions, please refer to this article: Manually upload transactions into QuickBooks Online.

If you are unable to find recently downloaded transactions or if new transactions are not appearing, you can visit this article for reference:  What to do if you can’t find downloaded transactions in QuickBooks Online.

To understand different banking errors that may prevent you from downloading transactions, please read this article: Open Banking Connection Errors in QuickBooks Online.

You can also keep these articles below to help you manage your bank transactions going forward:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to reach out again if you have further questions regarding your bank transactions. The Community is always here to assist you. Wishing you a successful year with QuickBooks, Tim!

I get about 1 missing transaction per month. So it is not fixed for us.

Hi,

it is clearly not resolved, as you can see from me and other replies yesterday, I have looked through our bank statement and as other posters say there are several missing per month.  

Hello jrc12 and AshleyPP, thanks for joining this thread

Please reach out to our support team directly on 0808 234 5337 so that we can gather some account details and examples of the missing transactions for our banking team. For any transactions that have not been downloaded, please consider importing these via a CSV file or add the missing transactions in manually (e.g. as a bank deposit, transfer, sales receipt, or expense).

Hi, I have done this several times, as well as working through the issue with Starling, Quickbooks Support said it was an issue at Starling. Starling said it was nothing to do with them. There does not seem to be any way to track back which transactions have been sent through so it is difficult to identify what is happening.

We generally have 1 or 2 transactions missing each month, usually card transactions, though we did not have any missing in September, hence my question about when the "fix" was made.

Thank you for getting back to the thread, Tim. Allow us to provide you with information regarding Starling bank transactions in QuickBooks Online. Our primary goal is to ensure that you don't experience any runtime issues while using the program.

Currently, we have not received any recent reports of missing bank transactions from Starling. The previous issue mentioned by my colleague has been resolved since last year. However, there is a possibility of the issue recurring if there are any problems with the connections between your QuickBooks account and the bank. It would be best to contact our Live Support Team if you're experiencing an issue with Starling's bank account. They have the necessary tools to check your account and further investigate this matter. 

Here's how you can reach them:

1. Sign in to your QuickBooks Online account, then click the Help (?) icon.
2. Type in your concern. Tap the Let's Talk option.
3. Choose Contact Us to connect with a live support agent.
4. Select Start a chat with a support expert or Get a callback from the next available expert.

In the meantime, you can manually import transactions from your bank or credit cards into QuickBooks Online. For detailed instructions, please refer to this article: Manually upload transactions into QuickBooks Online.

If you are unable to find recently downloaded transactions or if new transactions are not appearing, you can visit this article for reference:  What to do if you can’t find downloaded transactions in QuickBooks Online.

To understand different banking errors that may prevent you from downloading transactions, please read this article: Open Banking Connection Errors in QuickBooks Online.

You can also keep these articles below to help you manage your bank transactions going forward:

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to reach out again if you have further questions regarding your bank transactions. The Community is always here to assist you. Wishing you a successful year with QuickBooks, Tim!

We have been experiencing random sporadic missing transactions for Starling across mulitple clients for months now.

It's not acceptable. It's making our data and reports unreliable.
Having to manually upload the missing transactions is time consuming as have to manually go through physical bank statements to identify which transactions are missing before we can upload.
Clients are also getting frustrated that we have to ask them to download statements each month for them - they say "why do we need to download statements when there is automatic bank feed" and we have to tell them it's not working properly which they then get anxious about.

Honestly thinking of moving all Starling clients across to Xero!
I spoke to someone at QBs support today about this and they said that QBs wasnt aware of any Starling issues and that it may be Starling not sending the transactions to QBs. We can't call Starling on clients behalf as they wont speak to us which means we would potentially need to ask the client to call which they won't want to do!
Please get this sorted QBs!!!!

Hello Sarah, thanks for posting on this thread and bringing this to our attention we have passed this on to the higher team to look into more.