I want to make sure you'll be able to update your Lloyds Bank. Let's get you back up and running.
Our banking team hasn't received any issues with your bank not being able to update. To isolate the issue, we can perform a manual update to refresh the connection between your bank and QuickBooks Online. See the steps below:
If you're still unable to update, as a workaround, you can manually bring in the transactions into your QuickBooks Online using a WebConnect file. Here's an article with detailed steps: Manually upload transactions into QuickBooks Online.
I'll attach some articles for your references in matching and categorising your transactions in QuickBooks:
Also, I'd recommend getting in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
You can always leave a reply below if you have additional assistance with banking connection. I'd be more than willing to lend you a hand.
Let's reconnect your bank account on a private window, Richard daker.
There are instances that the system is having a hard time to reconnect the account when it experiences some browser-related issues.
To start with, let's open QuickBooks on a private window. It is the best place to identify any browser-related concerns. I've added these shortcuts keys to open one:
If it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.
We can also switch to a different browsers like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
I've also added this reference for more information in connecting bank account:
I'm just around if there's anything that I can help. Keep safe!