Bank balance is not up to date from a deposit paid from 2 days ago

Adding to this post, my deposits always shown up to date on bank balance within 2-3hiurs of receiving payment. Had a deposit paid 2 days ago. Transaction says is been received. My bank is up to date amd receipt sent. But quick book balance doesn't show the correct balance its the one transaction  thsi isn't correct all the other are fine. Ive marked the invoice as paid too.

Any thoughts? Never had this issue before 

I'll make sure to keep your bank balance updated in QuickBooks Self-Employed (QBSE), @rokinsjoinery.

Before we start, I'd like to verify the name of your financial institution and if you've encountered an error message while checking your account transactions? Any additional details are much appreciated to help us provide the appropriate resolution.

There are messages and notifications from your bank website especially about updates that can block their connection to QBSE. This might be the reason your account isn't showing the appropriate balance.

To resolve this, you'll first need to sign in to your bank's website to check for updates, messages, or notifications. Then, take the necessary actions to complete any required process.

When you're done, log back into your QBSE account to refresh the connection between the system and your bank. Here's how:

1. Go to the Gear icon.
2. Select Bank accounts.
3. Click the Refresh all button. 

Once your transactions are downloaded, you'll have to review and categorise them (i.e., deposit) to keep your financial data is accurate. For the step-by-step guide, you can refer to this article: Categorise transactions in QuickBooks Self-Employed.

Let me know how it goes in the comments below. If you have other banking concerns or inquiries about managing your self-employed transactions, I'll gladly help. Take care, and wishing you continued success.

Hi thanks for your reply, I have logged on to my bank account amd everything is upto date and works as it should. Transactions after the deposit made have shown on my quick books its not the one deposit which still isn't showing today as up to date. 

I want to make sure the missing transactions in QuickBooks Self-Employed, @rokinsjoinery,

You have the option to import the entries that were not fetched using a spreadsheet. The steps are simple and easy, refer to them below:

1. Click the Gear icon and choose Imports.
   
2. For connected accounts, click the Import older transactions link . For accounts that are not yet connected for online banking, tap the import transactions link at the bottom.
   
3. Press Browse to find the CSV file of the bank entries.
   
4. After this, all the transactions will be listed at the bottom. Make sure to map the data correctly.
5. Hit Continue then Done.

I'm adding a few related links below to guide you further with the process:

• Manually import transactions into QuickBooks Self-Employed
• Add older transactions to QuickBooks Self-Employed

Come back to our forum for other questions or clarifications with banking or the import process. I'm always here to help. Have a nice day! Tag me anytime so I can help you further. Have a good one!

The transaction shows in my reviewed transactions. Income for the month with profit is also correct including the deposit I recieved couple days ago but its just my bank balance which isn't correct. Not sure how this is possible as everything else is up to date. Ive spent and recieved transaction after this o e deposit which have all worked as normal with correct balance jusy not showing the 1 income which woudk give me the correct balance? 

Hi rokinsjoinery,

Thanks for the additional details. Let me continue to help by sharing information about your non-updating balance.

After checking, I found out that other clients in the UK are sharing the same experience, but we've already informed our engineers about this. While waiting for the solution, please contact our QBSE Support to add your account to the ticket (INV-59200) for immediate updates. They have the tools to do that.

If you'll be looking for references for QBSE, just visit the QuickBooks Support page and click More topics.

Let me know if you have any other queries. Ta-ta!