I'm trying to connect to my bank (HSBC UK) but each time it tries to connect I get an error 404 code. I can see that the web address its using is incorrect but how can I change this?
Good day, @Lord Tom.
There are times that the browser is full of frequently accessed page resources, causing some unusual responses.
To isolate the data traffic in your browser, I suggest accessing your account using an incognito browser. Here are the keyboard shortcuts to access it:
If it works, I suggest proceeding with clearing the cache. There are times too much data can accumulate over time and cause issues when utilizing QuickBooks. Alternatively, we can use other supported browsers to further isolate the issue.
Also, please take note that this connection will be available for banks in phases. When it's ready for your bank, you'll see a banner on the Banking menu. Once you have it, you can update your connection to ensure your current feed won't stop working.
Get back to me if you have other concerns. I'll be around to answer them all for you. Keep safe and have a good one!
Thanks for getting back to me.
I have followed all of your instructions but I'm still getting no joy.
I have attached a document showing the processes that I'm taking. In the 1st one I select 'HSBC UK Business and then click next, in the 2nd one I click on 'Go to my Bank's Website' and then after a little time I get the message shown in picture 3. The web address at the top is blurred but reads
https://www.hsbc.co.uk/1/2/public/ukshared/redirect/en/biblogon.html but the web address where I normally log on to my bank is https://www.business.hsbc.co.uk/1/2/bib. I have tried putting the quickbooks web address directly into 3 browsers and get the same error 404 code everytime.
I appreciate you getting back to us and performing the troubleshooting steps shared by my colleague above, @Lord Tom.
I'd like to redirect you to the best support group available to get this addressed right away.
Since the troubleshooting steps don't fix the bank connection issue, I recommend contacting our Phone Support Team. This way, they can investigate this matter further and provide other troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same issue.
To reach them, click the ? Help button at the top right corner and select Contact Us to talk with a live agent.
If you can successfully connect your bank account after contacting our support team, you can check out this article to learn how to add and match transactions in QuickBooks Online: Add and match downloaded bank transactions.
Please know you can continue to reach me here if you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you. Have a great day ahead.