bank not connecting (error 570)

Hello Michael, thanks for posting on the Community page,  can you please add the bank as a new connection instead and just toggle off your old connection this should then resolve your issue your currently having.

I have also tried this. I was asked to delete the old connection and connect as a new connection which deleted 5 months of previous transactions and receipts

I've been having this exact problem with my Aqua connection too, it's been going on for months. Tried in Firefox and Chrome, both on desktop (Windows) and mobile (Android), tried connecting via the Quickbooks and Aqua apps on my phone, exact same error as the original post every time.

I am not and have never been locked out of my Aqua account, and to all appearances the connection setup all goes through smoothly on Aqua's side, it's only when I get back to Quickbooks that it shows an error.

Greetings from the Community, Owen. We are grateful that you have submitted your first post to the Community thread. I would be happy to direct you to the appropriate team. 

I understand how essential it is to perform banking activities without any challenges. Please know that this isn't the kind of experience we want you to have. We've received reports about banking error 570. Rest assured that our engineers are working diligently to fix this.

I recommend contacting our Live Support Team to be added to the list of affected users. Here's how:

To contact support:

1. Select the Help (?) icon.
2. Click Contact Us.
3. Type in talk to a human., then hit Continue.
4. Select which way you want to connect with us: Have us call you or Chat with us.

The following article will help you in managing your bank transactions in QuickBooks Self-Employed: Categorise transactions in QuickBooks Self-Employed.

The Community is always available to help you with any QuickBooks-related concerns. We're always looking forward to assisting you. Keep yourself safe!

Hi just seen this thread. We have had this issue for nearly two months now. Was told by QB to delete bank and reconnect. Bank now back online but 2 years of data was missing. Was then told by QB to import missing bank transactions  by CSV file from the bank. We have done this and now all transactions are there but we have no receipts or notes. This information must be on the QB data base but how do we retrieve  ??? This is a big problem for us as our tax year runs from Oct to Oct so information is missing from Oct 2021. Please can you help.

....perhaps should mention we bank with Santander and this started in July.

We appreciate you letting us know about the experience you've encountered, Ali77. I'm here to share insights and help you resolve banking transactions in your account.

As QuickBooks is dependent on the data imported from your bank through CSV files, this only records the information entered from the file to the QuickBooks program. It is best to reach out to your financial institution to allow attachments, such as receipts, to be imported into your self-employed account. This way, you'll have details attached to your entries once imported into the program. Also, please know that disconnecting your bank from your QuickBooks Self-Employed (QBSE) account will remove all the categorised transactions. With this, you'll need to acquire other CSV file with older transactions needed for your filings and manually import these entries again to QBSE.

Moreover, I've included this guide to help you organise your income and expenses transactions: Categorise transactions in QuickBooks Self-Employed.

We'll always be here, willing to back you up if you have additional questions when managing bank transactions in your account. Please don't hesitate to leave them in the comments below. Keep safe!

Hi, 

I am experiencing the same error in reconnecting my Payoneer bank account.

Please assist.

Thank you.

I'm here to lend a hand and show you how to restore your bank feed connection so you'll get the latest transactions, Artsen.

Error 570 indicates that there's an issue with the connection that QuickBooks (QBO) uses to download your banking information. Let's log in to the Payoneer website and check for the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, I recommend contacting our QuickBooks Online (QBO) Care Team for further investigation. They have the tools to check the connection between your bank and the online program. Furthermore, our specialists will guide you in applying the permanent solution to resolve the error.

Alternatively, manually upload transactions to fetch the latest banking data. Next, categorise them to the correct account to facilitate a seamless reconciliation process.

After the bank feed is functioning properly again, review the transactions for any duplicates. If you find any, exclude them to ensure your records are well-organized.

Utilize the solutions in these resources in case you encounter other online banking issues, or errors uploading your credit card and bank entries:

• Bank errors and missing transactions in QuickBooks Online
• Fix bank upload errors in QuickBooks Online

Keep in touch if you have other other bank feeds-related concerns or questions. The Community is always ready to provide the assistance you need.