Bank transactionss not loading

Hello enquiries42 and a big welcome to the Community.

So that we can get some further information to help identify the issue, can we check which bank provider you're with and if you receive a specific error code or message when updating the account? 

If you'd prefer to speak to an advisor directly, you can talk to our team on 0808 234 5337 - this line is open Mon - Fri, 8am - 7pm, free from UK mob & landlines.

@enquiries42 

Try opening your QBO account on any private/incognito browser.

I have the same today! Won’t connect and says bank issue.

Am having same issue, bank info last updated on 11th july 9pm and now keeps saying bank connection error tried to use qb assistance but thats not loading properly and tells me to update app but i am on the latest version

Hello everyone. I'm here to help you ensure you can get your recent bank transactions into QuickBooks Online (QBO).

Beforehand, can you please share with us the name of your bank provider and what specific error code or message you see? This way, we can better check if there are any related issues with your bank on my end.

In the meantime, I suggest signing into your bank’s website to check if there's an issue on their end. Once you're signed in, you'll want to review the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks and manually download your transactions again:

1. Go to the Banking menu and select the Banking tab.
2. Click the Update button.

For more details about this process, please visit this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

You'll also want to follow what Fiat Lux - ASIA mentioned above: use a private/incognito window or other supported browsers.

For QBO mobile app, I suggest uninstalling and reinstalling the app. It will allow you to use the app on a clean slate and connect with our live support team.

Furthermore, here are some articles that you can read to help speed up the review process of your online bank transactions:

• Categorise and match online bank transactions in QuickBooks Online
• Set up bank rules to categorise online banking transactions in QuickBooks Online

If you have other banking-related concerns, click the Reply button to add your comment so I can further assist you. Have a great day!

Neither of my bank accounts will connect and they are Santander and Llyods. I have checked consent to connect and both are still current and i get no error code it just says there is a bank connection issue

Thanks for joining the thread, AMHague. Allow me to share some insights about your bank connectivity concern.

Have you checked with your bank's website if they have security or maintenance updates in their system? This message mostly happens if there's a problem on your bank's end. 

In the meantime, you'll also want to follow what Fiat Lux - ASIA mentioned above. You can use a private/incognito window or other supported browsers to isolate the issue.

Moreover, to ensure you can still work with your books in QBO, you may consider manually uploading your bank transactions via CSV file. Once done, categorize and match them to make sure they are allocated to the correct account. 

If you have any other banking concerns, please leave a comment below. I'd also appreciate it if you could add information about your issue. I'm always here and ready to assist. Have a wonderful day.