Hi, please can you add me to the list too - I've had the same issue since 23 December.  I have disconnected and reconnected a few times but have only been able to reconnect a couple of times - each time only lasts until the next day.  

I know how to upload a csv file already but obviously it's best if the connection works as it should do.

thanks

Sam

Hi sam173,

I appreciate your effort in trying to resolve the upload issue.

I'm gonna have to let you contact our QBO Support team since they have the tools to check your account and link to the open ticket. Our access here is limited to the Community space. They are available during the usual business hours in the UK.

1. Click on Help and the choose Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe your concern and click Continue.
4. Choose Chat or Get a callback.

If you have any other questions in mind, feel free to go back to this thread.

What do you have to do to speak to a HUMAN BEING HERE ?

The Co op feed is not working this is not what we pay for please sort this problem out, oh be good to talk to some one a real human being would do for a start.

As far as I can understand, it's the Co-op, not Quickbooks that is the problem - but ultimately it must be both of them failing and not really caring about us customers!!!  It is a nightmare, but there is a workaround where you download your bank statements as CSV files and then import them into the Banking bit of Quickbooks - but you have to delete unnecessary columns and make sure they tally with the QB system - be careful as the co-op csv has withdrawal and paid in next to each other and on QB they ask for paid in column first and withdrawal one next (or the opposite - I actually can't remember now but whichever it is, I got it wrong once but thankfully my accountant sorted it out!). SO FRUSTRATING and such a lot of hassle. It really hardly feels worth the effort. I have written to Co-op as well about this - it's so weird as their personal online banking is so much better than their business banking :(

Hello Mark, we're sorry to hear that you're having difficulty. As Jen states below you can upload a CSV into Quickbooks of the banking transactions in the meantime, more details on how to do that are here If you want to speak with someone on our support team just call 08082345337 and they will be able to open an investigation for you.

Hi Jen Thank you for your reply. It comes to something when quickbooks can not respond with a human being yet a fellow user can ! What are we paying for ? This service is not fit for purpose. If I supplied a service similar to my customers I would be bankrupt before you know it ! So to help solve this problem I have to do all the downloading and uploading of files yet be carful how I do it other wise I will have to pay my account to sort it all out ! The world we live is far far from what should be right sadly. P.S think we as users need to rethink what we are paying for here.. more work for our selves not less

Thank you for the phone number which goes to a computer taking to you.. On hold now after saying I want to talk to a human being, hope I am not paying a high caller fee for this?

Hi Mark, our support numbers are all free from any UK landline or mobile. 

The connection to my personal Coop account hasn't worked for over two months. Support has kept saying it is being looked at. I've had an 'it's been resolved' email. I've spoken to the Coop and it hasn't.

Please sort this out.

I too am having the same issue; no connection to my Coop account since June 23. 

I have had responses from QB, the last of which requested a screenshot of the very same error they are aware of. The fact others have this issue is news to me since reading previous posts. It has made me quite cross as I have been led to conclude it is a random error and not widespread as it clearly is. I have just received a response from the bank, who claim they do not offer access to sub-accounts, which is nonsense as whilst, my account is not connected at present, it has been for the last two years without too many issues.

I strongly suspect there is more to this issue than has been revealed thus far, and I say this due to the vagueness of the responses. How can it be the bank claims no access is offered, yet QB says all should be fine but isn't, and cannot come up with the technical fix and stop wasting everyone's time. 

 Hello Wendy Beech-ward and CeeVee1, what exactly happens when you try to connect to your co-op bank? What error messages/codes are you getting?

this one, but yesterday I was able to go through all the steps to reconnect before getting the 104 error

Hello CeeVee, are you getting that error after you have entered in your bank credentials? 

Hi, We had same issues. It turned out to be Co op bank was the problem. They have had lots of problems from there banking apps not working to there business message app not working at times. Frustrating I know wish I had stopped with RSB to be honest.. Good luck..

Yesterday, the error showed after going through the connect to bank process. Today, the error comes straight u after selecting chosen bank

I was informed this morning via coop messaging that they cannot offer me a sub-user account. Never mind the fact QB was connected previously for 2 years without (too many) issues. 

The responses I received from QB (who keep telling me there is nothing wrong at their end) and the bank are at odds with each other. 

Hi CeeVee1, the direction to set up a sub-user account to continue accessing Open Banking services was provided to our banking techs by the Co-Operative. We appreciate some customers are being directed back to QuickBooks, and our team are continuing to work alongside the bank to understand this further. Your case remains open and attached to our investigation and we'll send further updates via email as we have these. Thanks for your patience in the meantime. 

I have explained to the Coop that I  had little to no issue prior to the disconnection in June and as such, I require an adequate response,  not simply be told it is 'not on offer'. There was no reference to the fact I had previously had the connection between the bank and QB, and as such wanted more detail than was provided. 

It is my view that, whatever the issue is, it should be made clear by both QB and the Coop. The differing explanations together with no specified time for a resolution are neither helpful nor satisfactory given both organisations profit from my custom. In short, something or one, either, or both parties must know how and why this is happening and this should be shared with those affected. 

I received this response from the cooperative bank this morning. 

It now seems apparent the licence held by QB for sub-accounts, has expired. Can QB confirm this is the case? 

-----------------------------

Hello Ms ***** Thanks for your message. I'm sorry my colleague stated we're unable to help with this. I can confirm our IT team are looking in to it. Our IT team have recently re-onboarded Quickbooks for Open Banking. This was following the expiry of their previous certificate. This is the reason the access temporarily stopped. Our IT team have contacted Quickbooks to reconfirm the details relating to the 2 sub user accounts. Once they have a reply back from Quickbooks, we'll let customers know. Quickbooks will then be able to support you to link the account again. In the meantime please accept my apologies for any inconvenience.

Hi CeeVee1, we've recently renewed the certificate and details of the sub-accounts were shared following this. We appreciate this is causing confusion, and our banking team are continuing to communicate with the Co-Op to restore the connection. Please await further updates on our investigation via email.

No timeframe for the solution? The absence of which is adding to the issue.

Hi CeeVee1, we appreciate the frustration being caused by this and we're working to resolve ASAP.