Current cash balance doesn't show balance of all accounts?

I can share some information about bank connections in QuickBooks Online (QBO), @biffdiff. 

The information that's being downloaded in the Banking or Transactions tab always depend on how a bank shared it with QuickBooks. Once these transactions are transferred, QuickBooks automatically analyze its information. 

If you have missing transactions from the bank, you can manually download the transactions from the bank and then upload the file to your account.

Download bank transactions:

1. Go to your online banking account to get your file.
2. Check or follow your bank’s instructions to get a copy of the data and then save it on your computer.
3. Ensure that the data range is at least one day before your oldest transaction to avoid duplicates.
4. Please take note of the supported file format and size. It should be either a Comma-Separated Values (CSV) or a QuickBooks Online (QBO) file. 
5. Download your transactions and save the file to your desktop. 

To upload the file to your QuickBooks account: 

1. Go to the Banking menu and select the bank where you’re uploading the transactions from the Banking tab.
2. Click the Update drop-down and select File upload.
3. On the window that appears, click the Browse button and choose the file that you’ll be downloading.
4. Click on Open, then Next.
5. Follow the onscreen instructions. Match the columns on the file with the banking fields in QuickBooks, then select Next.
6. Click on Let's go. QuickBooks will now add the transactions to your account.

Check this article for more information: Manually upload transactions into QuickBooks Online. From here, you can now categorise and then reconcile the transactions.

Let me know if there's anything else that I can help with your bank transactions. I'm always here to assist. Take care and have a great rest of the day!

Hi Mary,

Thanks for your response. I'm not missing any transactions. All the accounts and transactions are there in quickbooks and the accounting is correct. Simply the dashboard where it shows the current cash balance only reflects the balance of two of the bank accounts. That's the issue. 
The only difference I can see in these two bank accounts from the others is that they are under 'Transactions' which get synched. That's the only reason I mentioned it.
If I transfer from one of the bank accounts, that is reflected in the current cash balance, to another bank account, then the current cash balance drops by that amount. Even though the company still has the same amount of cash and it hasn't been spent anywhere.
Thanks.

Hello Biffdiff, can we ask you are some of your banks connected via the banking section and others aren't? 

Hi,

If you mean via the bank connection which automatically downloads data from the bank, then yes. The two bank accounts that are connected seem to represent the cash balance.
But on the right hand side of the dashboard you see a list of all 'Bank Accounts' and all of them are shown there including Paypal etc. So QB does identify them as bank accounts but just doesn't want to use their balance towards the current cash balance.
Thanks

Can we know how this was resolved?

We can see linked accounts from one bank, but it doesn't contain ALL of the linked accounts from that bank.

Nice to see you join this thread, @ferventcoder.

I can share with you some insights on how to isolate and get around this issue. 

I recommend logging out and logging back in to your QuickBooks Online (QBO). This refreshes your account and for the updates to take effect. 

If this is not the case, I suggest accessing your account in a private or incognito mode. This way, we can check if this is a browser cache issue. The browser uses cache data to swiftly load web pages faster. However, too much of it causes issues that affect the views and performance of your account. 

Using a private window helps us verify the issue as this doesn't save any data files. You can refer to these keyboard shortcuts in opening an incognito window.
 

• Ctrl + Shift + N for Google Chrome browser)
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

If you're able to view the linked accounts in your bank, I recommend clearing your regular browser cache. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Once you're all set, feel free to check out these links that can guide you in seamlessly managing your transactions and accounts: 
 

• Categorise and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'll be around if you need more help running your accounts ow with your QBO. Keep me in the loop by tagging me in your reply. Keep safe!