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Visit this post for a list of recent banking issues in QuickBooks Online.
Robert Lane
Level 1

I have been unable to link my bank account to my account due ton the error message 179 stating that I am logged in to my online banking through another device. I have made sure I've been logged out on all my devices for several hours and I still have seen the same message, any help would be greatly appreciated. 

5 REPLIES 5
John C
QuickBooks Team

Hi Robert

 

Do you have the corresponding banking app on any device?

Robert Lane
Level 1

Yes, however I've made sure its logged out.

John C
QuickBooks Team

Hi Robert

 

We would be grateful if you de-activate the back ground app refresh in relation to your banking app, wait approximately 30 minutes and attempt to connect/update your bank within QuickBooks.

Robert Lane
Level 1

My app has had background app refresh off permanently over the last few days whilst Ive been attempting to link my account.

GeorgiaC
QuickBooks Team

Hey Robert, 

 

 

Can you try connecting the account through an incognito/private browsing window?


If you are using a joint account please ensure no other users are currently logged into the account.

 

If the error persists a quick way to fix this is to contact the bank and request to be logged out of all active sessions, or to change your online banking password as this will automatically sign out on all devices.

 

 

Thanks