Error message for bank account linking

Hi Robert

Do you have the corresponding banking app on any device?

Yes, however I've made sure its logged out.

Hi Robert

We would be grateful if you de-activate the back ground app refresh in relation to your banking app, wait approximately 30 minutes and attempt to connect/update your bank within QuickBooks.

My app has had background app refresh off permanently over the last few days whilst Ive been attempting to link my account.

Hey Robert, 

Can you try connecting the account through an incognito/private browsing window?

If you are using a joint account please ensure no other users are currently logged into the account.

If the error persists a quick way to fix this is to contact the bank and request to be logged out of all active sessions, or to change your online banking password as this will automatically sign out on all devices.

Thanks