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info1683
Level 1

How do I remove a bank account from quick books online? Whilst trying to reconnect the account to the bank now there are 2 duplicate copies of the bank account

 
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Best answer August 10, 2021

Accepted Solutions
EmmaM
QuickBooks Team

How do I remove a bank account from quick books online? Whilst trying to reconnect the account to the bank now there are 2 duplicate copies of the bank account

Hello Info1683.  Thanks for getting in contact with us at the Community!, To remove a bank account you can go to accounting on the left hand side menu>chart of accounts> on the drop down by account history on the duplicate account>go to edit and in the pop up disconnect account on save(to remove the bank connection) then if you want to remove the chart of account as well on the same drop down select make inactive which will remove the chart of account.

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3 REPLIES 3
EmmaM
QuickBooks Team

How do I remove a bank account from quick books online? Whilst trying to reconnect the account to the bank now there are 2 duplicate copies of the bank account

Hello Info1683.  Thanks for getting in contact with us at the Community!, To remove a bank account you can go to accounting on the left hand side menu>chart of accounts> on the drop down by account history on the duplicate account>go to edit and in the pop up disconnect account on save(to remove the bank connection) then if you want to remove the chart of account as well on the same drop down select make inactive which will remove the chart of account.

JMAD1
Level 2

How do I remove a bank account from quick books online? Whilst trying to reconnect the account to the bank now there are 2 duplicate copies of the bank account

Hi I had the same problem, but when I go to make the account inactive, I get the following message:

 

This account has a non-zero balance. Inactivating this account will cause an adjusting transaction to be created. Is this OK?

 

I am concerned that this will create a whole mess.  Need I not worry?

 

Thank you

 

Jason

LeizylM
QuickBooks Team

How do I remove a bank account from quick books online? Whilst trying to reconnect the account to the bank now there are 2 duplicate copies of the bank account

Hi there, Jason. 

 

I can see that there are separate threads that have similar questions about your bank connection problem in QuickBooks Online (QBO). 

 

Please see this link for more details: https://quickbooks.intuit.com/learn-support/en-uk/banking/re-bank-connection-problems/01/1242641#M15...

 

The Community is always here if you need anything else. 

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