I am trying to import data and error comes up showing some rows need sales

Thank you for reaching out to the Community. It's my priority to help you sort this out, @stephenjulie1. We need to make sure that all rows has it data, we can review the file from where it coming and import it again. 

Some importing files has there own set of format. We need to make ensure we verify this requirements to prevent any error issues when importing your CSV data. 

However, is you still getting an error, I'd be best to get in touch with our customer support.

They'll be able to initiate a screen sharing session to take a closer look to further isolate this issue. Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us. Start a chat or Get a call back.  

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. Some options are only available from: 6:00 AM-6:00 PM Monday-Friday. 

I'll be adding an article with common question about how to import data: Common questions about importing data to QuickBooks Online

Please know that the Community is always here to help you out. Just click the Reply button, and I'll get back to you. Have a great day!

Customer support are useless. Firstly they do not speak good enough English.  Secondly they constantly use a patronising tone like I’m an idiot.   Thirdly takes forever to get through to them.  If they had removed my old accountant as admin when I asked I would not have to set up a new accept and transfer the data

And your reply makes no sense.  Firstly why do the import file names not match the exported file names?   You do not explain how I verify rows match. So tell me

Trying to import suppliers and it says service error encountered but does not say what?  How stupid!  

Hello Sean46, 

Thanks for posting on this thread, 

Can we ask you to clear your cache and cookies and then try uploading your suppliers into QuickBooks again? 

If you still have any issues uploading them let us know by reaching back out to us here.