I'm also having this issue.

when in the office I can use the HSBC pinsentry to harvest a code but when out and about and using QB iOS app i cannot get bank access ( as I do not carry the pinsentry device around with me)

i can access the QB and HSBC apps separately with face recognition but QB cannot access HSBC account.

very frustrating when working away from the office.

I understand how you feel, @Darren Law Architecture Ltd.

You can access the code sent by QuickBooks by logging in to a computer browser. However, for the mobile app, you'll need to have the pinsentry device provided by the bank to access your HSBC account.

There will be a new connection type through open banking when this goes live with HSBC and we will update this link when that is available.

In the meantime, I'd suggest visiting our QBO Blog to get the latest news and updates about QuickBooks and what our Product Team is working on.

If you have any questions, let me know. I’m always here to help. Have a great day!

Problems with HSBC continue.....

I was very excited to finally see the upgrade box on the Banking page for the 2 HSBC accounts signifying that HSBC is now Open Banking ready. Went through the process to authorise the connection for the next 3 months. Connected to the bank which strangely only showed one account. I went through and completed the process. That was a mistake! Now I'm back to the problem of seeing an up to date balance but no up to date transactions. The second account seems to have lost connection altogether. Went through the process of fixing it by connecting again. Same result but it then said there was a problem. Now in a loop of logging in and being dumped out again.

The upshot is that it now is worse than it was yesterday!

What I'm probably going to have to do is disconnect both accounts (again) and then reconnect and hope that the balance matches the transactions. This is a procedure I've been having to do for the last few months. My other clients and their banks, Santander and Lloyds work brilliantly. Seamlessly updating, without the need for generating any codes each time. Doing what it's supposed to do, but HSBC was and still is dreadfully cumbersome resulting in an hour or more fiddling about, re-entering the codes and being diverted from the jobs that I'm meant to be doing.

Rant over!

Is there any HSBC user managing to get it working properly?

Hello Cndh, 

What we suggest you do is wait until after the 14th march as the banks should be on the new open banking feed, try and reconnect the account and it should connect on the new open banking feed. If you have any issues, please come back to us and let us know what is happening, if you are getting any error codes or messages.  

Hi Ashleigh

Thanks for your reply. I've worked out that my second HSBC account (a Business Money Manager account), which was dropped, is not ready for Open Banking.

My Current account seems to be working normally now. But when I select the BMM account, it tries to fix the connection problem, fails but then tries again. One has to quickly select the Current account or select the Dashboard to stop the cycle.

So I've taken a step forward as the Current seems to be behaving but then I've stepped backwards as I can no longer update the BMM account, as HSBC's Open Banking does not recognise it, without doing a manual CSV file download/upload.

Is anyone still having problems with the HSBC connection? I've renewed the connection 6 times this evening. It still says: 

Hi @adrian-foster,

I appreciate you for pointing out this issue to us. At this time, I'll point you in the right direction for support.

We currently have an open investigation about the open banking connection of HSBC. With that said, I suggest contacting our Technical Support team for assistance. What they can do is put you on the list of affected users, and you'll receive an email notification whenever an update comes up. You can keep this investigation number for reference: INV-44117.

Here's how:

1. Log in to your QuickBooks Online (QBO) company.
2. Click the Help menu.
3. Select Contact us.

While waiting for the fix to roll out, you can import bank transactions by hand so you can still keep your bank balance accurate. See this article for the steps: Manually upload transactions into QuickBooks Online. It's a step by step guide on how you can create a CSV file that contains your bank transactions, along with the steps on how to import it. 

If you go through with this process and get some errors, take a look at this article: Fix bank upload errors in QuickBooks Online. It's a list of common errors during the upload process, as well as the steps you need to take to fix it. 

I'll be around in case you need further help.  Place a comment below, and I'll be sure to get back to you. 

Hi,

Thanks for your help. I entered the incident number as you said and nothing has come back. I am getting really stressed about this. I followed the instructions to re-set and all the hours of previous reconciliation have been deleted.

Because of the pandemic, I’m trying to fix this all on my own and I am floundering. I have a conference call with the USA in a few minutes but afterwards need to talk to someone urgently.

Adrian

Hello Adrian, 

Thanks for coming back to us, 

If you would wish to speak to an agent if you ring this number for the support line on 0808 234 5337. They will be able to set up a screen share with you and see what is going on with your HSBC connection. 

Hello,

I got successfully linked my HSBC account. When the screen prompt 185 message, It's required you to input the PIN on the bibdevice. https://www.hsbc.com.hk/help/cybersecurity-and-fraud/device/

unlock the bibdevice and input the generated token, it should be working.

Cheers