Metrobank connection down again, has been for 4 days, have checked account info, bank website works.

For the last 4 days getting this....Sorry, we can't update your account. Please wait a few hours and try updating again (102).

Very frustrating, seems to happen often with Metrobank.

Let me first welcome you here in the Community, balhamrainbow.

Usually, the bank error 109 that you've encountered is an indication of an unestablished connection between QuickBooks Online and your financial institution. To resolve this, let's manually update your bank in the program.

Here's how:

1. Go to the Banking menu in your left navigation pane.
2. Choose Banking.
3. Click Update.
4. If you still can't connect, please wait 2 or 3 hours and try again.

For more information about the process, I suggest checking this article: Fix Bank Error 102 and 105.

Aside from manually updating, you can also import your bank transactions using a CSV file in the meantime.

Additionally, I've included an article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts. This ensures your books are accurate: Categorise and Match Online Bank Transactions.

You can find us here if you have any other banking concerns or any follow-up questions. Our assistance will be sent right away.

As I said initially, it has been down for 4 days. I have already done all of the steps at my end to resolve it. The problem is that your interface with Metrobank is very unreliable and currently not working, please report it to the appropriate team.

also not working for me

Thanks for joining in the thread and sharing your concern with us, @botogol.
 

Since you've already performed the steps provided by my colleague in the conversation above, I'd recommend reaching out to our customer support so they can investigate this matter. They have the available tools that can check your account and trace the cause of this issue.

Here's how you can reach out to them:
 

Option 1

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk or Continue.
4. Select Get a callback.

Option 2

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Contact Us.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure we address your concern on time, contact us within Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day.

We're open 24/7 and always ready to assist. Just click the reply button below so we can get back to you as soon as possible. Stay safe.

Hi there, we are also experiencing the same issue.

QBO support tell me  (after some to and fro) that

- this issue is caused by Brexit  (!)

- they are working on it 

Hi Lou121 and botogol,

Thanks for joining this thread - our bank techs have opened a new investigation for the 102 error that customers are experiencing when updating their Metro Bank Personal and Business accounts, and are looking to have this fixed ASAP. If you haven't already, please reach out to our support team through one of the options here, or via our social channels on Twitter or FaceBook @QuickBooksUK, so that we can add you to this investigation and notify you via email as soon as this is resolved. 

Thanks for your patience in the interim!

I opened a case with support yesterday on this, Case:[removed]

Tried emailing tech support for an update today and got an autoreply telling me :

Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.

This is incredibly poor service, please ensure my case is added to the investigation and my case id is reopened 

I resorted to tweeting, the Twitter team are UK based and a bit more helpful and will add you to the issue. I have had less than stellar help from the call centre, they don't seem to understand anything!

Seems to be fixed now , for me 

no, still broken as we enter day 7

Thanks for joining us here today, @balhamrainbow.

This has already been reported. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible. I recommend contacting our Customer Care Support to get you added to the list of affected users. This way, you'll receive updates via email as progress is made towards a solution.

Here's how to reach out:

1. Go to the Help menu at the top.
2. Scroll down and select Contact Us.
3. Enter a brief description of your issue. Then, hit Continue.
4. Click Start a message. Provide the case number INV-53459 for easy tracking.
    

In the meantime, you can import your bank transaction via a CSV file. Please refer to this guide for the step-by-step instructions: Format CSV files in Excel to get bank transactions into QuickBooks.

If you need help with other QBO tasks, you can browse for specific topics here and look for responses that fit your concern.

Please don't hesitate to reply to me anytime if you still have questions or concern with your account. I'm always here to help. Take care and have a wonderful day ahead. 

odd - it's working for me.  Successfully updated yesterday and again today.  QB page initiailly diosplays the error 102 message, but clicking update runs the update successfully

It is working for me now

Me too - finally !