QB glitched yesterday costing me to loose a whole day uploading receipts. I’ve lost half and none have sync with app. Is it worth leaving QB is there anything better?

little-miss-orch · ‎July 13, 2022

Would a transfer after a year of getting to know QB be worth the hassle? I was just about to use it as my full book keeping account, saving me time using excel every month and working it all out for my self.
Then this all happened. And I’m loosing faith the company understands how difficult self trading is becoming.

This morning has tipped me over the edge after spending 2 hours explaining the fault is on multiple devices and therefore cannot be an isolated cache fault.
I’m now awaiting for the technical team to respond and hopefully be a step closer to find my receipts and link it all to my app.
My frustration with it all. Is the time and effort this company seems drag. I’m self employed and the time spent with these problems is at an extreme cost to my income.
I spoke with annoyance, trying to clarify the problem is beyond their troubleshooting questions. The process is too long.
To then find out, the in house communication doesn’t exist. Confusion when I realised the manager hadn’t received the email because it wasn’t sent to his team. It went to someone else’s.
Should be able to report technical faults directly to the team that can resolve.

At no fault to the staff everyone is trying to do a great job. They shouldn’t have to deal with faults like mine.

Rose-A · ‎July 13, 2022

Hey there, little-miss-orch. I'm here to help and ensure that your questions are addressed accordingly.

For me to be able to provide you with the right issue resolution, can I ask for the specific issues you're facing in QuickBooks? Are you getting a specific error while uploading receipts?

It would be best if you can send me a screenshot as well. Any additional information would be highly appreciated.

I hope you can respond to me on this post little-miss-orch so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

little-miss-orch · ‎July 14, 2022

Ha just spent 10 minutes replying.
clicked post. Then this happened in photos.
I’m not redoing it. As it’s more of my time going over the problem again and again!

Kurt_M · ‎July 14, 2022

Thanks for getting back here in the thread, @little-miss-orch. I've got your back and I'm here to ensure you're able to locate your uploaded receipts in QuickBooks Online (QBO) mobile app.

If you're using iOS or Android device, you can find the receipts that are not in your books yet in the For Review tab. To begin, here's how:

Go to Menu ≡.
Select Receipt snap.
You can find the receipts and bills that are not in your books yet in the For Review tab.
Review your uploaded receipts and bills. Check the label under the receipt or bill amount to find out what steps you need to take next.

If you're using the web version of QuickBooks Online, here's how:

Access your QuickBooks Online company.
On the left navigational bar, go to Banking tab.
Click the Receipts section.

If the issue persists, consider contacting our QuickBooks Online Support team. This way, they can check and investigate on your account to find the root cause of the problem.

Refer to this article for the steps on how to get in touch with our QBO customer care team: QuickBooks Online Support.

Additionally, I've got you this article about importing data to QuickBooks Online: Common questions about importing data to QuickBooks Online.

You may also check this article for more information about the format so you can manually upload data to QBO: Upload data using CSV format.

I'm all ears if you need further help locating the uploaded receipts in your QuickBooks, @little-miss-orch. Know that you're always welcome to post here again if you have any additional QuickBooks-related concerns. Our dedicated product experts is more than willing to help you out again. Take care!

little-miss-orch · ‎July 14, 2022

You are troubleshooting with me. I’ve gone through this already. Over and over again.

if you work for QB I need someone who is technically trained. Who can find my lost receipts in the cloud. Who can figure out why the online is not syncing with the mobile app. Who can explain why in transactions, the hard copy receipts snapped on the mobile app are available, yet the ones transferred from email/online receipts are a blank screen!!

I can only upload one photo. You are not seeing the full problem!

Ashleigh1 · ‎July 14, 2022

Hello Little-miss-orch, it might be worth reaching our to our support team on chat, who will be able to do a screen share with you and look into your account more to find out why the receipts are not showing for you

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QB glitched yesterday costing me to loose a whole day uploading receipts. I’ve lost half and none have sync with app. Is it worth leaving QB is there anything better?