Trying to reconnect my bank account with QuickBooks as the connection has expired. When I click reconnect I get error “this site cannot be reached” any ideas?

treesurgery · ‎January 24, 2020

GlinetteC · ‎January 24, 2020

Let's ensure to reconnect your bank account, treesurgery.

Before reconnecting it, let's clear our browser's cache first to refresh the connection between your bank and QBO. If it doesn't work, we can reconnect your bank by following these steps:

Go to your bank's website and enter your credentials.
Copy the bank URL.
Go to your QBO Banking page and select Add account.
Paste your bank's online banking URL, press enter and try connecting again.

In the meantime, you can download transactions using this article on how to manually download bank transactions to QBO.

Please let me know if you need more help. I'll be here to assist you further.

View solution in original post

Ashleigh1 · ‎January 24, 2020

Hello Treesurgery,

What bank account are you trying to reconnect in your QuickBooks?

treesurgery · ‎January 24, 2020

Barclays business account

EmmaM · ‎January 24, 2020

Hi treesurgery

Do you have 2 users on your bank account?

Are you selecting Barclays Business Banking (UK) as the option on the banking section when you are re adding the connection?

Thanks

Emma

treesurgery · ‎January 24, 2020

no i dont have 2 users.. i am trying to connect with barclays business. it has connected before but needs to reconnect

GeorgiaC · ‎January 24, 2020

Hello treesurgery,

Do you enter an MFA code generated from a pincentry device when logging into your Online Bank usually (not thorugh QuickBooks) or is this a pin code/memorable word?

Thanks

treesurgery · ‎January 24, 2020

yes i usually do. im just not getting the option to do that..

GlinetteC · ‎January 24, 2020

Let's ensure to reconnect your bank account, treesurgery.

Before reconnecting it, let's clear our browser's cache first to refresh the connection between your bank and QBO. If it doesn't work, we can reconnect your bank by following these steps:

Go to your bank's website and enter your credentials.
Copy the bank URL.
Go to your QBO Banking page and select Add account.
Paste your bank's online banking URL, press enter and try connecting again.

In the meantime, you can download transactions using this article on how to manually download bank transactions to QBO.

Please let me know if you need more help. I'll be here to assist you further.

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Trying to reconnect my bank account with QuickBooks as the connection has expired. When I click reconnect I get error “this site cannot be reached” any ideas?