Thank you. I am in contact with the social media team.
I intend to register a complaint. I have now spent the entire day resolving this. The clue is in the name 'self employed', I cant afford this.
As a loyal user and advocate of QBSE Im actually shocked at the lack of accessible support. Resolving this via a social team (and because I made a complaint to them, out of desperation) is in no way a satisfactory process.