In October my link to Santander banking broke. I waited a month for developers to fix the link (I had an open call on this). I've just tried to re-establish the link.
1) ALL of my historical reconciled transactions have been cleared. So I have no reporting whatsoever.
2) The fresh link only pulled through 2 months worth of data. Effectively useless.
3) upon manually importing data the CSV file corrupted showing all debits in my business account as credits.
4) I binned the account to start again and now cant get the account to reload.
Since there is pretty much zero customer support Im shooting in the dark with this. I NEED TO KNOW HOW I CAN GET SUPPORT AND HOW I COMPLAIN THIS HAS COST ME HALF A DAY ALREADY
Thank you for your post - we apologise for the difficulties you are experiencing and have picked this up with you over on Twitter where we will continue to work to resolve.
Thank you. I am in contact with the social media team.
I intend to register a complaint. I have now spent the entire day resolving this. The clue is in the name 'self employed', I cant afford this.
As a loyal user and advocate of QBSE Im actually shocked at the lack of accessible support. Resolving this via a social team (and because I made a complaint to them, out of desperation) is in no way a satisfactory process.