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Level 2

When going into my bank transactions, I am asked to reconnect on a couple of the accounts. However, once I reconnect, the message is still there. Do anyone know why?

 
5 REPLIES 5
Highlighted
QuickBooks Team

When going into my bank transactions, I am asked to reconnect on a couple of the accounts. However, once I reconnect, the message is still there. Do anyone know why?

Hi les-mullins001, 

 

Thanks for your post - does the account update successfully with the correct balance and transactions after re-connecting? 

 

 

Highlighted
Level 2

When going into my bank transactions, I am asked to reconnect on a couple of the accounts. However, once I reconnect, the message is still there. Do anyone know why?

It seems to still be putting transactions into the review column. I have tried manually updating too but the reconnection message is still there. It's only appearing on 2 out of 5 of the accounts. 

Highlighted
QuickBooks Team

When going into my bank transactions, I am asked to reconnect on a couple of the accounts. However, once I reconnect, the message is still there. Do anyone know why?

Hello Les- mullins001, 

 

Thanks for coming back to us, 

 

Which bank are you with and what account types are the 2 that keep asking you to do the reconnection on? 

Highlighted
Level 2

When going into my bank transactions, I am asked to reconnect on a couple of the accounts. However, once I reconnect, the message is still there. Do anyone know why?

They are a savings account and a credit card control account with HSBC.

Highlighted
QuickBooks Team

When going into my bank transactions, I am asked to reconnect on a couple of the accounts. However, once I reconnect, the message is still there. Do anyone know why?

Thanks for providing us additional details of your concern, les-mullins001.

 

Currently, we have an open investigation about the message or banner that creates new connections instead of reauthorizing already connected HSBC bank accounts. Please know our software engineers are already working to identify the cause and rectify the issue. Additionally, we recommend disregarding the banner and remove the duplicated connection in the Banking page to avoid generating identical transactions,

 

While we're working on this, you'll want to give us a quick chat so we can add your contact information to our notification list. When we get this sorted out, we'll send you an email update. Here's how to connect with us:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help (?) icon at the top right.
  3. Enter "Talk to a human" again in the search bar, then select Live chat.
  4. Click Live chat again.
  5. Enter "Reauthenticate banner creates new connections instead of reauthorizing already connected account." in the description box, then click Let's talk.
  6. Select Start a chat.

Once you're in, please have our representative link your case to this investigation number for faster transaction: INV-45574.

 

I also recommend reading this article to learn how to streamline the categorization process of your bank transactions:

 

I'm just a few clicks away if you have any other concerns or additional questions. Stay safe.