Delivery Note Column Width

Thanks for bringing this to our attention, Klaus-1. I have the information you need to address the issue with the column width on the delivery notes being wider than intended.

It's possible that the other columns were inadvertently set to wider widths, so the overall layout and appearance of your delivery notes didn't appear as expected. Since you've already set the column width to 15 (the smallest setting) in the template editor, let's reset the widths of all columns to ensure that the Product/Service column is restored to its original width.

Here’s how to do it:

1. Navigate to the invoice template editor and click on the Content tab.
2. Choose the activity table of your invoice template and hit the EDIT LABELS AND WIDTHS option then, untick all checkboxes to reset widths.
3. Manually re-check each box and ensure you set the Product/Service column.
4. Click Done to save changes.

I've also added a screenshot for your visual reference:

These steps will help you improve the alignment and visual consistency across your delivery notes.

If the issue persists, I recommend accessing your QuickBooks Online account in a private window to determine if this is a browser-related issue. Too much cache could affect how your account appears and functions. You can also clear your regular browser's cache or use other supported browsers to optimise the program's performance.

Furthermore, I suggest reviewing the following articles for assistance in customising your sales forms and monitoring your company's income and customers in QBO:

• Customising invoices, estimates, and sales receipts
• Sales and customers

If you have any further questions regarding delivery note column width or other QuickBooks-related concerns, please leave them in the comment section below. We will make sure you are taken care of. Stay safe.

Hi Adon,

Thanks for the reply.

As I said, the invoice is fine (where more columns are shown), it's only the delivery note that looks poor.

Looking at the template settings again, most column numbers are set quite small.  I've tried adjusting them differently to see their affect, the invoice sees some changes, the delivery note looks identical with the Product/Service Column taking up 1/3 of the page width unnecessarily.

Thanks for returning to this thread and sharing the troubleshooting steps you performed to rectify the columns, klous-1.

Could you please provide a screenshot of the Print page of the delivery note to help us determine why the columns show three times wider and squash the other columns? It'll also help us check if there are any investigations related to the issue.

In the meantime, I recommend accessing your QuickBooks Online account via a private window. It'll help us verify if this is a browser-related issue. The browser utilises cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

An incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If the delivery note prints fine, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Please reply with the needed information when you have a moment. We're here to help and look forward to resolving your concern.

I think that simply we can't manually choose any settings specifically for delivery notes so the system just fills the space used for pricing columns (not used on the delivery note) with the Product number column.  It doesn't look very good as the product numbers are typically short and the Description text is typically long.

I have tried private window.  Same result.  This happens on all user accounts, not just mine (i.e. not just my browser cache).

Thank you for following up, klous-1.

At this point, since the behaviour in your delivery note remains odd even in a private window, I recommend contacting our Support Team so they can investigate the source of the problem and determine whether a ticket should be created for it.

To reach our support:
 

1. Log in to your QuickBooks Online company.
2. Click on Help (?).
3. Select the Search tab, then Contact Us.
4. Enter a description of your concern, then hit Continue.
5. Choose a way to connect:

• Start a chat with a support.
• Get a callback from the next available support.

You can check out their Support Hours through this link: QuickBooks Support.
 

Please let me know if you have any other invoice concerns. I'll be here to assist.

After a lengthy discussion, QB support have stated it is "Working as designed".

I suppose that's obvious and this means the design is not very good.

I commented that the templates are, generally speaking, not very editable, and that the Delivery Note should be a template of its own, not a shared one based on the Invoice Template.

I was instructed to send Feedback.

I commented that the Feedback system seems to not provide any results, that we get no correspondance about feedback being received nor any actual actions from it. 

Webchat support staff friendly and helpful as usual, but with their hands tied by managers or whatever behind the scenes it seems.