The MBNA credit card connection does not appear to be working, Is this a known issue? If so when will it be fixed and is there anything I can do in the meantime?

sharonpowell · ‎March 25, 2020

ChristieAnn · ‎March 25, 2020

Hi there, sharonpowell.

I've checked to see if there's a reported issue about MBNA credit card connection and there's none. I suggest manually updating your bank to refresh the connection.

Here's how:

Go to the Banking tab. Then Banking section.
Select the blue tile at the top for the bank account you want to update.
Select the Update button.

If the issue persists, I recommend checking your bank’s website from QuickBooks to check if the issue has something to do with your bank. Please follow these steps:

Go to the Banking tab.
Select on Add Account.
Search for your bank and click it.
Select the URL listed in the window.
Sign in using your bank website username and password.
Check your account page for messages, notifications, or alerts. Any display or login issues on the bank’s end can block downloads.
Also, check your bank’s website for any new security requirements. Even something as simple as updating your bank password can block QuickBooks.
If everything looks good, go back to the Banking tab in QuickBooks.
Select the blue tile for the bank account.
Hit Update.

If the problem continues to occur, you'll need to manually import your credit card transaction so this entries will add to your Online banking. You can click this article on how to perform the steps: Manually upload transactions into QuickBooks Online.

Please note the transactions may re-download once the connection is fixed. If so, you'll need to exclude them to avoid duplicates. You can check this article to see the steps: Match and categorise bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

View solution in original post

ChristieAnn · ‎March 25, 2020

Hi there, sharonpowell.

I've checked to see if there's a reported issue about MBNA credit card connection and there's none. I suggest manually updating your bank to refresh the connection.

Here's how:

Go to the Banking tab. Then Banking section.
Select the blue tile at the top for the bank account you want to update.
Select the Update button.

If the issue persists, I recommend checking your bank’s website from QuickBooks to check if the issue has something to do with your bank. Please follow these steps:

Go to the Banking tab.
Select on Add Account.
Search for your bank and click it.
Select the URL listed in the window.
Sign in using your bank website username and password.
Check your account page for messages, notifications, or alerts. Any display or login issues on the bank’s end can block downloads.
Also, check your bank’s website for any new security requirements. Even something as simple as updating your bank password can block QuickBooks.
If everything looks good, go back to the Banking tab in QuickBooks.
Select the blue tile for the bank account.
Hit Update.

If the problem continues to occur, you'll need to manually import your credit card transaction so this entries will add to your Online banking. You can click this article on how to perform the steps: Manually upload transactions into QuickBooks Online.

Please note the transactions may re-download once the connection is fixed. If so, you'll need to exclude them to avoid duplicates. You can check this article to see the steps: Match and categorise bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

NG2424 · ‎June 21, 2024

Hello, I am having this issue with MBNA. Is there a connection issue?

SirielJeaB · ‎June 21, 2024

I have looked into the MBNA credit card connection and found no reported problems, NG2424. I will provide you with the necessary instructions to address your concern.

There are certain errors that prevent your financial data from syncing. If you happen to encounter one, please follow the troubleshooting procedures in this article to be guided in resolving it: Fix bank errors in QuickBooks Online. If there's none, let us manually update your bank in QuickBooks Online (QBO) to refresh its connection. Follow the steps below:

Go to the Transactions tab, then navigate to the Banking section (Take me there).
Choose the bank account
Select the Update button at the top right of the page.

If the issue persists, I advise reaching out to your financial institution or visiting their website to check for any notifications about downtime issues. It could be disrupting the online bank connection to QBO.

If everything is functioning well on their end, log into your account using an incognito window or switch to a different compatible browser to optimize your banking experience within the program. Websites like QBO experience browser malfunction caused by stored internet cache files.

In the meantime, you can manually upload transactions into the system. However, please note the transactions may re-download once the connection is back. If so, you'll need to exclude them to prevent duplicates.

Refer to this article for guidance if you can't find or view new transactions: Find missing bank transactions in QuickBooks Online.

You can also run reports to track your business profitability.

Drop by again if you have additional inquiries about bank connectivity and transaction visibility matters. Leave a comment below to notify me. I'm available around the clock to assist.

Lilian · ‎October 14, 2024

Just change your accout type from Credit Card to Cash and it will work.

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The MBNA credit card connection does not appear to be working, Is this a known issue? If so when will it be fixed and is there anything I can do in the meantime?