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The MBNA credit card connection does not appear to be working, Is this a known issue? If so when will it be fixed and is there anything I can do in the meantime?

 
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QuickBooks Team

The MBNA credit card connection does not appear to be working, Is this a known issue? If so when will it be fixed and is there anything I can do in the meantime?

Hi there, sharonpowell.

 

I've checked to see if there's a reported issue about MBNA credit card connection and there's none. I suggest manually updating your bank to refresh the connection.

 

Here's how:

 

  1. Go to the Banking tab. Then Banking section.
  2. Select the blue tile at the top for the bank account you want to update.
  3. Select the Update button.

 

If the issue persists, I recommend checking your bank’s website from QuickBooks to check if the issue has something to do with your bank. Please follow these steps:

 

  1. Go to the Banking tab.
  2. Select on Add Account.
  3. Search for your bank and click it.
  4. Select the URL listed in the window.
  5. Sign in using your bank website username and password.
  6. Check your account page for messages, notifications, or alerts. Any display or login issues on the bank’s end can block downloads.
  7. Also, check your bank’s website for any new security requirements. Even something as simple as updating your bank password can block QuickBooks.
  8. If everything looks good, go back to the Banking tab in QuickBooks.
  9. Select the blue tile for the bank account.
  10. Hit Update.

 

If the problem continues to occur, you'll need to manually import your credit card transaction so this entries will add to your Online banking. You can click this article on how to perform the steps: Manually upload transactions into QuickBooks Online.

 

Please note the transactions may re-download once the connection is fixed. If so, you'll need to exclude them to avoid duplicates. You can check this article to see the steps: Match and categorise bank transactions in QuickBooks Online.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.