cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question about HMRC's VAT portal closure on November 1st? - Ask it here!
liz-brown
Level 2

HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

Hi. 

We run QBO standard payroll. The Employer NI Relief under Payroll Settings is 'On' to show we qualify for it.

But since submitting April 21 onwards, HMRC are saying that it is not being claimed for the year 21/22.

How do I get QBO payroll to inform HMRC that we are claiming it?? 

Solved
Best answer July 06, 2021

Accepted Solutions
John C
QuickBooks Team

HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

Hi liz-brown Just to clarify, are you referring to small empoyer relief in relation to re-claimming statutory payments or employment allowance relating to employers national insurance? In either case an EPS has to be submitted to HMRC, have you done this?

View solution in original post

4 REPLIES 4
John C
QuickBooks Team

HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

Hi liz-brown Just to clarify, are you referring to small empoyer relief in relation to re-claimming statutory payments or employment allowance relating to employers national insurance? In either case an EPS has to be submitted to HMRC, have you done this?

liz-brown
Level 2

HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

Sorry, I should have made it clear that is the Employers National Insurance allowance for 21/22 I am trying to claim. I have just seen that the EPS needed to be submitted, so have done that. Hopefully it will sort it. Thanks for your help.

AGR Accounts ltd
Level 1

HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

Hi, This is still a bug with Quickbooks.  Its April 22, and I've just been trying to move a client from HMRC Basic Tools onto Quickbooks.  One would think its an obvious move.  However the Employer NI Allowance doesn't work in Quickbooks.  I've been on chat with Quickbooks and they basically cut me off after 30 minutes discussing the issue. They have my email address and contact details, but I doubt they will come back to me and tell me if there is an ongoing issue. PS - I went through all online tutorials and scoured the web for other articles including AccountingWeb - but its the same issue everyone - Quickbooks does not deal with the Employer NI Allowance.  My client has declined to use quickbooks.

LeizylM
QuickBooks Team

HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

This isn't the kind of service we'd want to your experience, AGR Accounts ltd.

 

Let me make it up to you by making sure this Employer NI Allowance issue gets further investigated.

 

I understand that you've contacted our support team, but I'd recommend reaching out to them again. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

 

I've added these articles about QBO Advanced payroll for more information. It has links and resources that'll help you with other payroll tasks:

 

 

Fill me in if you still have questions or concerns with QuickBooks. I'm always here for you. Take care and have a good one.

Need to get in touch?

Contact us