HMRC not deducting EM'ER NI when allowance 'ON' in QBO payroll

Sorry, I should have made it clear that is the Employers National Insurance allowance for 21/22 I am trying to claim. I have just seen that the EPS needed to be submitted, so have done that. Hopefully it will sort it. Thanks for your help.

Hi, This is still a bug with Quickbooks.  Its April 22, and I've just been trying to move a client from HMRC Basic Tools onto Quickbooks.  One would think its an obvious move.  However the Employer NI Allowance doesn't work in Quickbooks.  I've been on chat with Quickbooks and they basically cut me off after 30 minutes discussing the issue. They have my email address and contact details, but I doubt they will come back to me and tell me if there is an ongoing issue. PS - I went through all online tutorials and scoured the web for other articles including AccountingWeb - but its the same issue everyone - Quickbooks does not deal with the Employer NI Allowance.  My client has declined to use quickbooks.

This isn't the kind of service we'd want to your experience, AGR Accounts ltd.

Let me make it up to you by making sure this Employer NI Allowance issue gets further investigated.

I understand that you've contacted our support team, but I'd recommend reaching out to them again. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

I've added these articles about QBO Advanced payroll for more information. It has links and resources that'll help you with other payroll tasks:

• Mapping General Ledger Accounts in QuickBooks Advanced Payroll.
• QuickBooks Online Advanced Payroll Hub.
• Benefits of QuickBooks Online Advanced Payroll (QBOAP).

Fill me in if you still have questions or concerns with QuickBooks. I'm always here for you. Take care and have a good one.