How do i change the pension provider on the employee page?

Hello Kirsten 1, 

Welcome to the Community page, 

In order to help you with your query can we ask which payroll it is you are using within QuickBooks, is it Standard payroll or Advanced payroll? 

Hello it is quickbooks online and standard. thank you for replying.

kirsten.

Hi Kirsten 1 As you're using the standard payroll system it's not possible to change pension providers throughout the year. It can only be done at the beginning of the tax year and if you've ran and submitted the payroll in this tax year it's not possible to rollback/delete the payroll to the beginning of the tax year and change the pension provider. If the original pension has the same structure as the new one you could still use that as the deductions will be the same and you can use the figures and submit the pension manually. If the structure is different or if this isn't a suitable alternative you could contact our customer support team and they can arrange a migration to the advanced payroll system. Please note that the advanced payroll subscription is 8GBP/month excluding VAT and then the additional fee for each employee.

I want to ensure you can get the information you need about your payroll billing, @Kirsten 1.

Currently, all our payroll services have a base price, monthly fee per active employee you processed payroll for, and VAT. In QuickBooks Online Standard payroll, the cost for paid employee /mo is £1.

For more details about our Billing prices and features, visit this website: https://quickbooks.intuit.com/uk/pricing/.

If you have any other questions, feel free to let me know. I'd be happy to answer them for you.