I cannot submit FPS to HMRC for August Payroll. payroll tax centre shows no actions, and its not submitted already on archived forms. archive is missing other old months?

I can assist in submitting FPS in QuickBooks Online (QBO), bristol. This is to keep compliance with the HMRC regulations and accurately report payroll information.

Beforehand, do you encounter any specific error messages or codes? This is to see if we have reported issues about this matter and provide the necessary steps to rectify it. Also, you can visit this article if the error encountered is one from the list. This also includes the steps needed to fix: Fix payroll error codes in QuickBooks Online.

Otherwise, we can perform troubleshooting steps to help address unusual behavior in QBO. We can access your company file and submit this form using a private window. A private window is a helpful tool for troubleshooting browser-related difficulties, as it won't preserve any history. The following are the keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once done, it is recommended to clear your browser's cache or cookies to avoid similar issues in the future. Alternatively, opting for one of the supported browsers can also be an option. 

Concerning forms that are missing from your archive, I suggest contacting our payroll support team. Doing so will give them the option to pull up your account in a secure setting and provide you with these forms: Contact QuickBooks.

Moreover, QuickBooks provides several payroll reports that offer a detailed view of your employee's gross pay, deductions, and tax data. To learn more about these reports and how to access them, you can visit this article: 

• Run payroll in QuickBooks Online Standard Payroll 
• Run payroll reports in QuickBooks Online Advanced Payroll 

If you have additional questions about taxes or any QuickBooks-related matters, please don't hesitate to reach out to us again. The Community is always available to help you at any time. Take care!

I have the same problem. The help given didn't work. Still nothing appears. 

I am having the same problem. I have run the August payroll and there is no option to submit the FPS. There is nothing outstanding on the to-do list. I have tried deleting the problem and re-running the payroll but that does not solve the issue. Also no option exists to submit an FPS elsewhere

Exactly and clearing the browsers cache doesn't work either. It seems like a problem at their end but doesn't help us at all. I have also deleted & tried again but it doesn't work. At least we are not alone. 

We can see how difficult it is to unable to submit FPS to HMRC, bristolroadbookk.

Currently, there's an ongoing investigation (INV-110905 ) into getting an error where customers are unable to submit FPS as not being generated on Payroll Tax in QuickBooks Online (QBO). Rest assured that our Engineering Team is dedicated to working to implement a solution that will fix this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved. 

While we're unable to tell when this issue will be resolved, I encourage you to contact our Customer Support Team. They can add you to our notification list, and you'll receive an email notification once an update is available. Here’s how to reach them:

1. Log in to your QBO account.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us.

• Start a chat with a support expert.
• Get a call back from the next available expert.

You may also want to learn more about the support hours of QuickBooks. Moreover, consider browsing these articles to have a clearer view of your business finances:

• View reports in QuickBooks Online Standard Payroll
• Run payroll reports in QuickBooks Online Advanced Payroll

Please know we're just around if you have additional questions when managing your payroll or any taxes-related concerns. We're willing to offer further assistance at any time. 

I am having the same problem. I have also run the August payroll and there is no option to submit the FPS. There is nothing outstanding on the to-do list.

Thank you for notifying us of the issue you are experiencing, Doug.

We have an ongoing issue with being unable to submit FPS to HMRC. Please be assured that our engineers are diligently working to identify the cause of the problem and provide you with a resolution.

In the meantime, I recommend contacting our Customer Support Team to add you to the list of affected users. They can add your company to the list of affected users and provide this investigation number for easy tracking: INV-110905.

Here's how:

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. Enter a keyword of your concern.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please review their support hours to determine when agents are available. This way, you can contact them at a time that is convenient for you.

For more information about lodging FPS to HMRC in Advanced and Standard Payroll, feel free to scan through these references:

• Submit FPS to HMRC in QuickBooks Online Standard Payroll
• Lodging FPS to HMRC in QuickBooks Online Advanced Payroll

I'll be around to help if you have any other payroll concerns. Just let me know by replying below. Take care!

I'm having the same issue since the recent update to the payroll system with the option of automatic payroll (which I'm not using). We have also lost what seems to be all of our records except from the last July 2024 payrun.

Would like to be able to submit our FPS to HMRC soon, they do like to post out £100 fines for late submissions promptly...

We appreciate you bringing this matter to our attention, AAsk. We want to address this issue promptly so you can submit FPS to HMRC successfully.

Recently, we received similar issues where some users are having problems submitting FPS to HMRC. With that, we can follow the resolution provided by my colleague RoseJillB.

If you’ve already tried the troubleshooting steps above, I suggest contacting our customer care team so they can gather more details and work on a solution for your lost payroll record. Plus, you’ll be added to the list of affected users and will receive regular updates on our progress.

Moreover, I'm adding this reference that will guide you in restoring lost or deleted data in QuickBooks Online: Use the audit log to re-enter deleted transactions.

I'm always available to address all your payroll concerns or any QuickBooks-related topics. Feel free to update me by leaving a comment below.