I cannot submit FPS to HMRC for August Payroll. payroll tax centre shows no actions, and its not submitted already on archived forms. archive is missing other old months?

I have the same problem. The help given didn't work. Still nothing appears. 

I am having the same problem. I have run the August payroll and there is no option to submit the FPS. There is nothing outstanding on the to-do list. I have tried deleting the problem and re-running the payroll but that does not solve the issue. Also no option exists to submit an FPS elsewhere

Exactly and clearing the browsers cache doesn't work either. It seems like a problem at their end but doesn't help us at all. I have also deleted & tried again but it doesn't work. At least we are not alone. 

I am having the same problem. I have also run the August payroll and there is no option to submit the FPS. There is nothing outstanding on the to-do list.

I'm having the same issue since the recent update to the payroll system with the option of automatic payroll (which I'm not using). We have also lost what seems to be all of our records except from the last July 2024 payrun.

Would like to be able to submit our FPS to HMRC soon, they do like to post out £100 fines for late submissions promptly...

We appreciate you bringing this matter to our attention, AAsk. We want to address this issue promptly so you can submit FPS to HMRC successfully.

Recently, we received similar issues where some users are having problems submitting FPS to HMRC. With that, we can follow the resolution provided by my colleague RoseJillB.

If you’ve already tried the troubleshooting steps above, I suggest contacting our customer care team so they can gather more details and work on a solution for your lost payroll record. Plus, you’ll be added to the list of affected users and will receive regular updates on our progress.

Moreover, I'm adding this reference that will guide you in restoring lost or deleted data in QuickBooks Online: Use the audit log to re-enter deleted transactions.

I'm always available to address all your payroll concerns or any QuickBooks-related topics. Feel free to update me by leaving a comment below.

I have a similar problem - it seems QB hasn't been posting a journal entry for my employees salary AND it has posted '0' for salary and tax in the FPS.  This started late 2024 and because I've paid the income tax to HMRC they are now investigating why I've credited them! Furthermore - when I look back through my previous payroll summaries, they only go back a couple of months - all the previous data has been lost!

Quickbooks - it seems there are a lot of people with this issue - just do something about it rather than telling people to blog on about it and try various things that don't work!!

I recognize how essential processing accurate payroll and generating FPS are for your records, Waldaira. To ensure you get the right assistance, I’ll connect you with our live support team.

They possess the expertise and tools to assist you in navigating this situation and resolving it immediately. Here's how:

1. Log in to your QuickBooks Online account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

For detailed information on submitting FPS to HMRC, check the following references:

• Submit FPS to HMRC in QuickBooks Online Standard Payroll
• Lodging FPS to HMRC in QuickBooks Online Advanced Payroll

Furthermore, I'll share these articles that will guide you in viewing payroll reports and assist you in restoring any lost or deleted data.

• Run payroll reports
• Use the audit log to re-enter deleted transactions

Our support team will work diligently to address problems with your submissions and ensure you’re back on track as quickly as possible. Let us know if you have other questions or concerns about payroll taxes. We're always here to help.