cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is QuickBooks continually states not connected to HMRC. Does anyone know why?

 
23 REPLIES 23
QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hello burgateengineer,

 

Did you go through all steps needed to connect QuickBooks to HMRC? Where does it state that it is not connected?

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is QuickBooks continually states not connected to HMRC. Does anyone know why?

Hi yes I went through all the steps correctly as far as I understand.
On the VAT page (upper right) I get an amber circled exclamation mark stating 'Refresh your VAT centre to stay connected with HMRC.'
When I click the 'Refresh Now' button I then get a red circled exclamation mark stating:
We can’t connect to HMRC right now
Let’s check a few things out to get you back on track.
When I click learn more it just lists the things I have already done.
Thanks
Matt

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hi there, burngateengineer.


Thanks for joining the Intuit Community. Allow me to share some information about the message you encountered when filing the VAT return.


We received reports that some customers are getting an error when connecting to HRMC. Our engineers are diligently working towards finding a solution.


To make sure you'll get looped into any updates about the progress, I recommend you reach out to our QuickBooks Care Team. One of our specialists will gather your information in a secure environment and add you to the notification list.


You’ll receive an email once there’s an update about the issue. The most up to date contact information can be found here:

 

  1. Go to Help at the top, then click on the Contact Us link.
  2. In the How can we help? window, enter contact support in the field box.
  3. Select Let’s talk.
  4. Choose a way to connect with us.
  5. Select Chat or Call us.

While waiting for the resolution, submit the tax return using this URL: /app/tax/mtd?stepId=validateStep. This way, you can submit the tax form. 


Once the permanent fix is made available, rest assured, I’ll let you know by updating this thread.

 

That should get you in the right direction.


I appreciate your patience while we look into this. If there’s anything else I can help you with, please know I’m just a comment away. Have a good one.

 

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

I have the same problem, is a fix coming? I'm do to file a VAT return in April

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hello Wolfen,

 

Are you on Flat Rate Scheme?

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Talia, no we are not on a flat rate scheme

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hello Wolfen,

 

To confirm, what error message are you getting?

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

on the left side of the screen  (VAT enabled)

on the right side,

1,  as soon go on to TAXes  it shows for one second  "Great Work …."

then

2, "Refrest your VAT centre to stay connected to HMRC"

below that it says "The connection to HMRC has stopped working"

then   "Refresh now"   

I did that and ….

3."We can't connect to HMRC right now"

 

if look at open returns "Status" is "Blocked"

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...


Hello Wolfen,

 

Can I check if the gateway ID is correct for the VAT registration number that is entered under 'Edit VAT' and 'Edit settings'?

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

 
QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hello Wolfen,

 

Just to let you know, I have edited your reply to remove your personal information from the public post. I was looking to check whether the gateway login you have entered is 100% set up for the VAT registration number - rather than needing to see those numbers.

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hi Talial.  sorry I did not know what you looking for...  yes the gateway and VAT numbers are right. I logon on to HMRC and it all set to receive a VAT return from accounting software .  help

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hello Wolfen,

 

 

Would you be able to go to your account & settings > advanced and then disconnect MTD, once you have done this reconnect MTD and then let us know if you still get the same message.

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

same thing, log on with the gateway, enter security code, grant permission to QuickBooks.  it come back to say "Well Played" then continue, it say connecting to HMRC may be 30 sec to compete, then "we can't connect to HMRC"

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...


Hello Wolfen,

 

I think it would be best if you contact our support line. They will be able to use tools like screenshare to get to the bottom of this for you. You can contact them through 0808 234 5337.

 

Thanks,

 

Talia

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

In the end I was just too quick,,, HMRC said it takes 72hr to remove the authorisation code process that used to send a text code to my mobile phone.  Now all set,, thanks for your help

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...


Hello Wolfen,

 

That's great, I'm glad you're all set up. You're welcome, please let us know if you need any further help.

 

Thanks,

 

Talia

Level 2

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hi Wolfen can you let me know what you did step by step please to fix this as mine has the refresh now and blocked with orange exclamation mark, I disconnected from HMRC and connected again without doing anything else and not get refresh now option which then connects but get a red exclamation next to blocked. Please help guide us what to do to resolve this correctly, thanks.

Moderator

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Thanks for joining the thread, atki,

 

Let me provide information about submitting VAT return to HMRC for MTD.

 

Upon authorizing QuickBooks to interact with HMRC, it takes approximately 72 hours after you have opted in to MTD on HMRC's website. For the meantime, you’ll have to wait for that specific period.

 

Moreover, in order to submit VAT return to HMRC for MTD, make sure to follow the steps below:

 

To enable MTD in QuickBooks, here's what you'll need to do:

  1. Click Taxes in the left navigation menu.
  2. Click on Let's go button at the upper right hand.

Once done, to authorise QuickBooks to interact with HMRC, follow these steps:

  1. Click Continue to sign in.
  2. Enter your HMRC credentials to sign in.
  3. Click on Grant authority to continue.
  4. Once the authorisation has been given, you will receive a 'You're connected to HMRC message as below, then click Continue.
  5. When the process has been completed, click on Take a look.

That's it! Once you're able to complete this process, you can now submit VAT return for MTD through QuickBooks. 

 

For more detailed steps, here's a great resource that you can check: Authorise QuickBooks to interact with HMRC - MTD for small businesses.

 

I'd appreciate if you can update me on how it goes. I'm always here to help. Have a great day!

Level 2

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Hi

 

I've spoken to HMRC and the MTD team at Quickbooks and both have been very helpful. I had set up everything correctly and am connected to HMRC correctly, the error that come up as Blocked is because I'm not due my next VAT period till the end of June, so after this I've been assured that when I refresh it will connect correctly and show as open.

 

Thanks again for the info.

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Thanks,

 

Useful piece of info, I'd clicked through and set-up, receiving info from HMRC Digital we were all good to go but then QuickBooks failed to connect. Might be useful if this info was actually displayed in QB surely!

Level 1

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is QuickBooks continually states not connected to HMRC. Does anyone know why?

I had exactly this problem and tried all of the other fixes such as disconnecting then reconnecting non of which worked.

In the end, I rang Quickbooks who solved the problem in a couple of minutes.

In the Taxes section, click Edit VAT on the top right and check your VAT number does NOT have any spaces in it. If it does, remove the spaces and it will hopefully fix the connection issue.

It worked for me and I managed to submit my VAT return at long last

QuickBooks Team

Re: I have set up for MTD, have confirmation from HMRC, have set up QuickBooks. The problem is Qu...

Thanks for taking the time to share your solution with others Stuart, I'm happy to hear you were able to submit your return :)