If the pay runs are not creating journals, you may need to do it manually. However, I would recommend contacting our Support team first. They can start a screen-sharing session to see your setup. They are open during the usual business hours in the UK.
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Hello Community Users, We just wanted to pop in and add an article which has clear instructions to follow if you have an issue with journal entries posting on the standard payroll here. Any questions or the steps provided do not work for you feel free to add onto this thread and we'd be happy to help you further.