cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - https://intuit.me/31Nl3My
rjwbailey
Level 3

Payroll not posting journals

I just ran September's payroll (QBO standard payroll) but no journals were posted.I deleted the payroll and re-input it, just to be sure, but the same thing happened.

 

Is this a known bug? Do we have the post all the journals manually?

2 REPLIES 2
JessT
QuickBooks Team

Payroll not posting journals

We'll check this out for you, rjwbailey.

 

If the pay runs are not creating journals, you may need to do it manually. However, I would recommend contacting our Support team first. They can start a screen-sharing session to see your setup. They are open during the usual business hours in the UK.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose between Message an agent or Get a callback

If you need references for other topics, you can check out the QuickBooks Standard Payroll Hub.

 

We're just around if you need anything else.

rjwbailey
Level 3

Payroll not posting journals

I found a solution to this. If I turn off 'Warn if duplicate journal number is used' under Accounts and Settings > Advanced, delete and re-run the payroll, it posts the journals correctly.

Need to get in touch?

Contact us