We'll check this out for you, rjwbailey.
If the pay runs are not creating journals, you may need to do it manually. However, I would recommend contacting our Support team first. They can start a screen-sharing session to see your setup. They are open during the usual business hours in the UK.
- Click on Help and choose Contact Us.
- Paste your question in the text box and click Let's talk.
- Choose between Message an agent or Get a callback.
If you need references for other topics, you can check out the QuickBooks Standard Payroll Hub.
We're just around if you need anything else.