Payroll won’t work. I click run payroll & it loads for a while & then asks me to save and view draft but doesn’t show any information or allow me to change anything

lily-resolvehome · ‎October 27, 2020

I am running payroll in preparation for Friday and when I click on run payroll it goes to the next window and asked me to save and view draft but it doesn’t show list of employees or allow me to enter/change amounts like it normally does. When I click save and view draft it’s still blank on the next page

Catherine_B · ‎October 28, 2020

I do appreciate your time in trying the browser troubleshooting steps provided by my colleague, lily-resolvehome.

I can route you to Our Payroll Support Team that will give you more advanced troubleshooting steps with regards to the issue of running payroll. They can open a case so they can investigate it further.

Here's how to contact us:

Click the Help menu at the upper-right.
Enter Talk to a human.
Select Live chat.
Enter a brief description of your concern and click Let's talk.
Select the Chat option.

If you have any other questions about handling payroll, you can always reach out to the Community. Stay safe and have a great day!

View solution in original post

MaryLandT · ‎October 27, 2020

I'm here to help ensure you're able to run payroll, lily-resolvehome.

It could be a browser-related issue. You'll want to perform the recommended steps to help fix and isolate this behavior.

Let's start by clearing the cache and cookies. Doing this will help boost browser-related issues. Some stored data on your browser can impact the data being transmitted, thus causing a blank page when you run payroll.

Follow the linked steps for your browser:

Once done, make sure to restart your browser and run payroll.

You can also refer to this page for other troubleshooting steps: Clear cache and cookies to fix issues when using QuickBooks Online.

I've added these two links below to help you pay your employees:

Let me know how this goes by commenting below. I'll be around to help until the issue is resolved.

lily-resolvehome · ‎October 27, 2020

Hello, thank you for getting back to me

I tried clearing cookies/browser history etc already and that didn’t work.

I have tried to do it on my iPhone, my iPad and my laptop and none seem to work. I have the same things come up on both iPhone and iPad. On my laptop I just get a blank screen when I click run.

it was working fine last month. I have been using it for nearly 2 years now and never had this problem before

Catherine_B · ‎October 28, 2020

I do appreciate your time in trying the browser troubleshooting steps provided by my colleague, lily-resolvehome.

I can route you to Our Payroll Support Team that will give you more advanced troubleshooting steps with regards to the issue of running payroll. They can open a case so they can investigate it further.

Here's how to contact us:

Click the Help menu at the upper-right.
Enter Talk to a human.
Select Live chat.
Enter a brief description of your concern and click Let's talk.
Select the Chat option.

If you have any other questions about handling payroll, you can always reach out to the Community. Stay safe and have a great day!

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Payroll won’t work. I click run payroll & it loads for a while & then asks me to save and view draft but doesn’t show any information or allow me to change anything