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vruti jivan
Level 3

Payslips - Gross Pay Total



I am currently using QB Advance Payroll and noticed on employee payslips their Total Gross Pay for the period does not show. The total that shows is from Total Taxable Earnings. How do I change this? or have the total gross pay for the period included?





QuickBooks Team

Payslips - Gross Pay Total

Hello Vruti jivan, Welcome to the Community! Could you post a screenshot of what you are seeing in terms of figures(if you black out any personal employee information. and we will have a look at this.

vruti jivan
Level 3

Payslips - Gross Pay Total

Thanks Emma, 


Please see attached payslip. The total at the bottom highlight in yellow does not total the items in red. It is not giving the total gross pay amount.




Payslips - Gross Pay Total

Thanks for getting back to us, and for the screenshot, vruti jivan.


You need to make sure the value of the total pay to date and other payroll information of an employee are correct. Since you only have one submission per pay period, you have to delete the re-create the payrun with the correct information.


Before doing so, you can print out all the payslips and payroll reports. This is to ensure you have the information needed for the employee.


Here's how to delete the payroll:

  1. Go to Employees from the left menu.
  2. Select Payroll.
  3. In the Payroll History section, choose the most recent period.
  4. On the Payroll details page, click the Bin (trash) icon.
  5. Read through the checklist and enter Yes in the box.
  6. Click Delete.

Once done, you can now create a new one then resubmit the FPS to HMRC. You may want to check out these articles for the detailed steps:

If the total gross pay for the period is still not included, I recommend contacting our QuickBooks Online Payroll Support for UK. They have additional tools to pull up your account and help correct this for you.


Don't hesitate to leave a comment below on how those steps above turns out. I'll be around whenever you need help concerning payroll.

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